UTMB Faculty Group Practice · 4 weeks ago
Acquisition Associate (Partial Remote) - Purchasing Help Desk
United States
Full-time
Remote
Entry Level
2+ years expUTMB Health is a healthcare organization seeking an Acquisition Associate for their Purchasing Help Desk. The role involves providing advisory, technical, and administrative support for acquiring supplies, equipment, and services, ensuring compliance with relevant policies and procedures.
Hospital & Health Care
Responsibilities
Act as the initial point of contact for users seeking assistance with purchasing systems, orders, and processes via phone (hotline), and the Ivanti ticketing system
Run daily reports to identify potential issues within the procurement process and proactively work to resolve them
Provide direct support to departments in creating and managing requisitions within PeopleSoft 9.2, ensuring accuracy and compliance
Offer first-level technical support for issues related to requisitions, purchase orders (POs), and receipts, guiding users through solutions
Accurately handle purchase requisitions, purchase orders, and change orders, verifying data integrity and completeness
Diagnose and resolve a range of problems, including PeopleSoft errors, POs not dispatching to the supplier correctly, and navigation of PeopleSoft, ensuring timely and effective solutions
Maintain detailed and accurate records of all issues, resolutions, transactions, and customer interactions
Identify and escalate complex or unresolved issues to the appropriate next level of support or the broader purchasing team for further investigation
Provide basic training and guidance to internal staff on purchasing best practices, system usage, and policy adherence
Contribute to the continuous improvement of purchasing help desk workflows, policies, procedures, and support systems by suggesting modifications and enhancements
Qualification
Required
High School Diploma or equivalent plus 2 years of work experience in an office environment
Strong customer service orientation with excellent verbal and written communication skills
Exceptional organizational skills and meticulous attention to detail
Proven problem-solving and analytical abilities to diagnose and resolve complex issues
Proficiency with procurement software (e.g., PeopleSoft 9.2, Ivanti ticketing system) and Microsoft Office Suite
Ability to manage multiple tasks simultaneously in a fast-paced environment
A collaborative spirit, with the ability to work effectively with various departments and external vendors
Company
UTMB Faculty Group Practice
The University of Texas Medical Branch (UTMB) Faculty Group Practice (FGP) is comprised of over 950 faculty physicians and advanced practice providers who drive UTMB’s mission of improving health by delivering innovative education and training, pursuing cutting-edge research, and providing the highest quality patient care.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase