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Jupiter Medical Center · 3 weeks ago

Certified Epic Resolute HB App Analyst

Jupiter, FL

Full-time

Onsite

Mid Level

Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County. The Epic Resolute Hospital Billing Application Analyst supports the mission of JMC by configuring and supporting financial applications within the Epic electronic health record software, acting as a liaison between system end-users and operational leaders.

Hospital & Health Care

Responsibilities

Participates in planning, implementation and go-live activities for the assigned application which will include being on-site with the customer, gathering specifications, discovery questions, capturing process gaps, demonstrating Epic foundation build and workflow design, and tracking risk/issues and requests

Comprehends and practices standards such as shared vs separate build guidelines, change control process, Guiding principles, Affiliate naming and numbering convention, data migration, support incident tracking and optimization request process for affiliates

Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners, and customers in a consistent manner

Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner

Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner

Actively monitors assigned support tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner

Under direction of senior team members, performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes

Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies

Provides support to departments/end users during system upgrade and optimization activities

Executes assigned tasks under the supervision of senior team members/management. Tasks are completed within specified time frame

Utilizes system knowledge and available resources to address routine issues

Actively participates in departmental and customer team meetings. Provides input, and acts as a team resource by taking notes or other support activities

Maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks

Actively participates in testing of downtime processes. Activities may include executing test scripts, working with end users or other tasks to support downtime activities

Participates in discussions related to the development of training content for users. Provides support to formal training classes when necessary in the form of proctoring, materials preparation or other tasks as necessary

Performs other duties as assigned

Qualification

Epic Resolute HB systemRevenue cycle managementInpatient hospital billingHealthcare knowledgeMicrosoft applications

Required

Proficient in Microsoft applications including Word, Excel, and PowerPoint

Prior analyst experience working with inpatient hospital billing systems

Work history/knowledge of hospital inpatient billing operations

Strong understanding of the core functions and processes of the billing office

Understanding of the billing office's integration with other departments in the organization

Solid comprehension of revenue cycle management

Must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance

Self-motivated individual with exceptional communication and interpersonal skills

Ability to work well in team environments

Actively monitors assigned support tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner

Participates in system testing events by executing scripts

Accurately documents and reports any noted errors or deficiencies

Provides support to departments/end users during system upgrade and optimization activities

Executes assigned tasks under the supervision of senior team members/management

Maintains up-to-date application knowledge for assigned applications/process areas

Actively participates in testing of downtime processes

Participates in discussions related to the development of training content for users

Performs other duties as assigned

Requires sitting for long periods of time, use of computer and other telecommunication devices

Must be able to work in a stressful environment, work independently, and be capable of critical thinking, making sound decisions, detail oriented, alert, and self-motivated

Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation

TB/PPD Surveillance Program

Maintenance of required professional licensing and/or certification(s)