ServiceNow · 1 month ago
Senior Research Engineer/Scientist
Building A,B,C 2225 Lawson Lane, Santa Clara, CALIFORNIA, United States
Full-time
Onsite
Senior Level
$182K/yr - $310K/yr
6+ years expServiceNow is a global market leader in innovative AI-enhanced technology, seeking a Senior Research Engineer/Scientist to join their CoreLLM team. The role involves developing and enhancing ServiceNow's Large Language Models (NOWLLM) to empower enterprise customers by solving complex problems and delivering tailored solutions.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Confronted with real-world challenges and datasets, you will need to use your AI/ML expertise and creativity to apply existing methods and develop new ones to solve these problems in a practical and scalable way
Research and propose appropriate models/techniques, as well as implement, train and evaluate the models yourself
Contribute to the design, implementation, and scaling of LLM's as a key AI-first platform offering in ServiceNow’s portfolio
Collaborate daily with a team of like-minded developers, applied research scientists, product managers and quality engineers to produce quality software
Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality & high-impact solutions to our users
Qualification
Required
Expert in prompt engineering and developing LLM based features
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
6+ years of relevant experience with a Bachelor's degree; or 4 years with a Master's degree; or a PhD with no experience; or equivalent work experience
Expertise in Python, OOP, Design Patterns
Experience with Instruction fine tuning and other fine-tuning techniques is a must
Experience with various transformer architectures (auto-regressive ,sequence-to-sequence etc)
Ability to read latest papers and experiment with the ideas
Good publication record in top tier conferences such as ICLR, NeurIPS, ICML, ACL, EMNLP, AAAI, etc
Communicating your research findings to both technical and non-technical stakeholders, and working to ensure that the benefits and limitations of LLMs are clearly understood across the organization
Preferred
Experience with methods of training and fine tuning large language models, such as distilation, supervised fine-tunning and policy optimization
Experience in using Al productivity tools such as Cursor, Windsurf, etc
Experience with Pretraining of an LLM
Experience with Reinforcement learning
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase