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EquipmentShare · 4 hours ago

Service Manager

Colorado City, TX (On-site)

Full-time

Onsite

Mid, Senior Level

3+ years exp

EquipmentShare is hiring a Service Manager to lead a team of Heavy Equipment Maintenance Technicians at their rental facility. The role involves creating and monitoring work orders, supervising mechanics, and ensuring customer satisfaction through quality service and support.

ConstructionFleet ManagementSaaSService IndustrySoftware

Comp. & Benefits

Responsibilities

Use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models

Coordination and supervision of quality performance of our equipment mechanics and service personnel

Scheduling repairs for customer and company owned rental equipment

Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business

Promptly respond to and resolve customer inquiries, requests, complaints or other communications

Employee training and development and maintaining a safe work environment

Other duties, assigned as needed

Qualification

Heavy Equipment MaintenanceCustomer ServiceTeam LeadershipProblem SolvingInterpersonal SkillsConstruction Industry KnowledgeField Service ExperienceAdaptabilityCommunication Skills

Required

Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience

Strong interpersonal and problem solving skills

Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services

Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry

Superior customer service, teamwork and verbal/written communication skills

High School diploma

Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle

Must be able to move, stand, stoop and bend freely

Must be able to lift up to 50 pounds at times

This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

Preferred

Trade school certificate preferred

Experience in field service, maintenance and repair preferred

Experience leading maintenance teams

Benefits

Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply

Competitive compensation: Base salary plus Company Profit Sharing Plan

Company provided truck

Full medical, dental, and vision coverage for full-time employees

401(k) and company match

Generous PTO + paid holidays

Gym membership stipend + wellness programs (earn PTO and prizes!)

Annual tool and boot reimbursements for those in applicable jobs

Company events, food truck nights, and monthly team dinners

16 hours of paid volunteer time per year — give back to the community you call home

Career advancement, leadership training, and professional development opportunities

Access to industry leading diagnostic tools