Medline · 1 month ago
Director, CRM Software Systems
Northbrook, Illinois
Full-time
Hybrid
Director/Executive
$176K/yr - $264K/yr
15+ years expMedline Industries, LP is seeking a qualified candidate to lead the architecture, scalability, and governance of their Microsoft Dynamics 365 ecosystem. This role focuses on driving platform governance and enhancements to support enterprise growth through robust design and operational excellence.
Consumer GoodsHealth CareHospitalityManufacturingMedical
Responsibilities
Define and maintain the Dynamics 365 roadmap aligned with enterprise architecture and IT governance
Stay current on technology trends and align team skills with strategic direction
Justify investments in software, technical debt remediation, and staffing
Promote data-driven tracking of delivery efficiency and platform health through clear metrics
Drive innovation through use of AI tools and capabilities
Collaborate with business leaders and analysts to translate requirements into scalable Dynamics solutions
Participate in solution design sessions and enforce design standards to safeguard platform integrity and data across integrations
Implement and maintain CI/CD pipelines, automated testing, and DevOps best practices for Dynamics environments
Optimize data pipelines for reporting and analytics, enabling a single source of truth for customer and sales data
Implement scalable APIs and necessary data architectures for data synchronization between systems
Architect secure integrations between Dynamics 365 and enterprise systems (ERP, data warehouse, marketing tech)
Partner with data and analytics teams to deliver robust reporting, dashboards, and advanced analytics capabilities
Drive adoption of data governance frameworks and master data management practices
Lead, mentor, and develop a team of Dynamics developers, analysts, and QA engineers
Foster a collaborative, high-performance culture with clear goals and development plans
Manage vendor and consultant relationships for Dynamics and middleware providers to ensure cost efficiency and performance optimization
Qualification
Required
15+ years overall experience in software engineering and/or enterprise software applications
7+ years of technical leadership experience, including ownership of CRM systems and large-scale implementations
5+ years in people management, leading engineering or technical teams
Hands-on experience with Microsoft Dynamics 365 CRM (Sales, Customer Service, or Marketing modules)
Proven success standing up environments, managing vendors, and governing platforms
Proficiency in Dynamics customization using JavaScript, C#, .NET, FetchXML, SOAP, REST APIs, Power Automate and Dataverse
Experience with Jira or Azure DevOps for backlog management, CI/CD pipelines, and release workflows
Preferred
Experience with Customer Data Platforms (CDP) integrated with marketing technology stacks
Expertise across multiple technical environments and business domains (Customer Care, Reimbursement, Sales & Marketing, Customer/Product MDM)
Knowledge of Order Management, Billing, and Business Rules Engine implementation
Experience/familiarity with Data Visualization tools such as Tableau or PowerBI
Microsoft Certified: Dynamics 365 + Power Platform Solutions Architect
Benefits
Health insurance
Life and disability
401(k) contributions
Paid time off
Company
Medline
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care.
10001+ employees
H1B Sponsorship
Medline has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (344)
2024 (144)
2023 (142)
2022 (143)
2021 (137)
2020 (113)
Funding
Current Stage
Public CompanyTotal Funding
$0.5MKey Investors
North Carolina Department of Commerce
2025-12-17IPO
2021-06-05Private Equity
2019-09-12Grant· $0.5M
Leadership Team
Steve Miller
Chief Operating Officer
Amanda Laabs
Chief Product Officer
Recent News
Packaging-Gateway.com
2026-01-16
2026-01-13
Company data provided by crunchbase