Bank of America · 3 weeks ago
ServiceNow Platform Lead Administrator
Kennesaw
Full-time
Onsite
Senior Level
$92K/yr - $160K/yr
5+ years expBank of America is committed to helping make financial lives better through the power of connections. The ServiceNow Platform Lead Administrator will maintain the ServiceNow platform, providing technical expertise to resolve service availability issues and managing daily activities of the operations team.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Maintain and support the ServiceNow platform while adhering to bank policies and standards
Manage ServiceNow code quality control processes and routines
Lead and mentor a team of operations specialists assigned to work on ServiceNow
Respond to incidents for application availability issues as part of on-call duties
Respond to incidents/pages for application functional issues or questions as part of daily duties
Use your technical knowledge to triage service availability issues and restore service
Research and resolve system defects, lead root cause analysis, and drive permanent resolution
Ensure appropriate monitoring is in place and maintained to ensure application availability
Participate in software release implementation meetings
Participate in and coordinate maintenance activities
Prepare and maintain application support/process documentation
Develop management jobs, automation routines, or deployment scripts
Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
Performs all responsibilities of team members from applicable teams
Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
Participates and helps with resource interviews and onboarding processes
Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
Qualification
Required
5+ years of experience with ServiceNow development and engineering with emphasis on platform management
Must have an active and verifiable ServiceNow Certified System Administrator (CSA) certification
Proven experience as an ServiceNow administrator in a highly-regulated environment
Experience in maintaining multiple ServiceNow environments
Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
Experience supporting ServiceNow integrations for security, risk, and compliance
Experience with ServiceNow instance cloning and management
Experience maintaining both Windows and Linux MID servers
Preferred
Bachelor's Degree in Computer Science or related field
ServiceNow certified implementation specialist (CIS)
ServiceNow certified application developer (CAD)
Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards
Experience leveraging MID servers for integration and automation
Experience with ServiceNow Discovery and other Configuration Management Database (CMDB) population toolsets
Benefits
Discretionary incentive eligible
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
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Company data provided by crunchbase