SureLock Technology · 1 month ago
Service Delivery Manager
Buford, GA
Full-time
Onsite
Mid, Senior Level
$85K/yr - $90K/yrSureLock Technology is committed to investing in people, fostering a collaborative culture, and delivering exceptional customer experiences. The Service Delivery Manager will lead delivery teams, ensuring smooth and consistent service delivery while aligning teams and customer expectations.
Information ServicesInformation Technology
Responsibilities
Coach, mentor, and support engineers and delivery staff in a way that brings out their best
Foster a team culture centered on company values
Set clear expectations, celebrate wins, and ensure everyone knows how their work contributes to bigger goals
Develop delivery plans that support company objectives and create predictable, high-quality outcomes
Stay curious about emerging technologies, customer needs, and industry trends to keep our services forward-thinking
Serve as a trusted partner to customers, translating their goals into practical, actionable delivery plans
Build long-term relationships based on trust, transparency, and consistent follow-through
Facilitate communication between customers and internal teams so nothing slips through the cracks
Manage the full lifecycle of IT projects from kickoff to post-implementation review
Track timelines, budgets, risks, and quality standards to ensure projects land exactly where they should
Partner with sales and engineering to ensure proper scoping, planning, and handoffs during every engagement
Maintain delivery standards, processes, and best practices that support predictable excellence
Introduce tools, workflows, and efficiencies that help the team move faster and smarter
Conduct service reviews to identify patterns, opportunities, and places where we can elevate the customer experience
Qualification
Required
Bachelor's degree in IT, Computer Science, Business, or related field (Master's a plus) or equivalent experience
Experience successfully leading delivery or professional services teams in a fast-paced IT services environment
Demonstrated experience delivering technical infrastructure projects, including network and data center implementations, from planning through close-out
Strong background in enterprise networking, including wired switching/routing and wireless architectures (Aruba, Cisco, Mist, or equivalent platforms)
Proficiency with server, virtualization, and hyper-converged environments such as VMware, Nutanix, or similar technologies
Working knowledge of enterprise security technologies, including firewalls, VPNs, authentication systems, and best practices for securing network and server environments
Experience managing IT service operations, including help desk teams, ticket workflows, escalations, and adherence to SLAs
A leadership style that drives accountability and clear communication
Demonstrated ability to develop, foster, and maintain strong customer relationships
A track record of managing complex technology projects with clarity and consistency
Preferred
PMP or similar certification is a plus
Existing relationships in the channel services community are a bonus but not required
Company
SureLock Technology
SureLock Technology is providing advanced technology products & services with the best customer experience in the industry.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase