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Manulife · 1 month ago

Disability Case Manager

United States

Full-time

Remote

Mid Level

CAD$51K/yr - CAD$84K/yr

Manulife is a leading international financial services provider, and they are seeking a Disability Case Manager to support plan members across Canada. The role involves guiding members through their journey of illness and recovery, providing disability benefits, and engaging in proactive case management.

FinanceFinancial ExchangesFinancial Services

Responsibilities

Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times

Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner

Assessing claims based on contractual, medical, and vocational barriers

Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready

Writing letters to communicate pertinent benefit related information based on analytical reasoning

Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members including delivering difficult claims related decisions

Qualification

Disability management knowledgeHealthcare program educationDecision-making under deadlinesBilingualism EnglishBilingualism FrenchTelephonic communication skillsOrganizational skillsEmotional intelligence

Required

A post-secondary diploma, CEGEP (DEC or DEP) or bachelor's degree in a healthcare program or equivalent work experience

Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines

Comfortable and skilled in handling both incoming and outgoing calls

Excellent organizational and prioritization skills are critical for handling diverse tasks

Preferred

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec

Knowledge of disability management and/or group benefits is an asset

A background in a health-related field is advantageous

Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans

Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)

Financial education and counseling resources

Generous paid time off program in Canada includes holidays, vacation, personal, and sick days

Full range of statutory leaves of absence