Customer Support Specialist for Miami, Florida jobs in United States
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Veo Technologies · 1 week ago

Customer Support Specialist for Miami, Florida

positionMiami, FL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$47K/yr - $50K/yr

Veo Technologies is a global leader in AI-based sports camera technology, aiming to democratize sports video analysis for teams at all levels. They are seeking a Customer Support Specialist to join their Customer Success team in Miami, focusing on keeping customers happy and guiding them to maximize their use of Veo's technology.

Consumer ElectronicsSoftwareSportsVideo
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Culture & Values

Responsibilities

Respond to customer requests clearly and comprehensively as a front-line supporter. We operate via email, phone, and chat
Support the second line team by resolving general tickets and only forwarding the complex ones to the next level
Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction
Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels
Provide feedback for optimizing the processes that we currently work with

Qualification

Customer-facing experienceTech support experienceCustomer service toolsWritten communication skillsSolution-oriented mindsetPassionate about helping peopleStructured approach to workCope with changeInterest in sports

Required

Respond to customer requests clearly and comprehensively as a front-line supporter. We operate via email, phone, and chat
Support the second line team by resolving general tickets and only forwarding the complex ones to the next level
Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction
Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels
Provide feedback for optimizing the processes that we currently work with

Preferred

Experience in customer-facing roles
Experience with tech support and/or product support
Excellent written communication skills
Passionate about helping people and making them succeed
Solution-oriented mindset and a structured approach to work
Familiarity with customer service tools is an advantage
You thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant change
Interest in sports is a plus

Benefits

Lunch covered
$300 in health insurance monthly
3 weeks vacation

Company

Veo Technologies

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Record your sport - without a camera operator. Veo lets you record your sports match without a camera operator.
dateFounded in 2015
location
Copenhagen, Hovedstaden, DNK
people-size201-500 employees
web-link
https://www.veo.co/

Funding

Current Stage
Growth Stage
Total Funding
$113.28M
Key Investors
ATPChr. Augustinus FabrikkerCourtside Ventures
2022-06-07Series C· $80.23M
2021-01-06Series B· $24.68M
2019-09-12Series A· $6M

Leadership Team

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Henrik Teisbæk
Co-Founder & CEO
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Company data provided by crunchbase