TaskUs · 5 days ago
Senior Learning Experience Consultant
United States
Full-time
Remote
Senior Level
$75K/yr - $80K/yr
5+ years expTaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. The Senior Learning Experience Consultant will provide thought leadership in instructional design strategies and methodologies, collaborate across teams to identify learning needs, and evaluate the effectiveness of learning initiatives.
Call CenterCustomer ServiceOutsourcing
Responsibilities
Conduct robust learning needs analysis.Conduct audience, context ,content, and available performance analysis when determining a design for a particular project
Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data
Determine required skills and competency levels for learners/ participants
Define and design the most effective strategy for the learning needs
Identify training objectives and performance targets
Define evaluation strategy of the learning program
Evaluate content developed by the team
Review analysis and design documents to ensure the objectives target learning needs
Evaluate the effectiveness of learning materials developed from an instructional design standpoint
Review evaluation strategies to ensure they cover all learning objectives
Post implementation, gather relevant data to evaluate effectiveness using Kirkpatrick's model
Create, track, and maintain project plans
Manage projects by working closely with SMEs and project team members, effectively communicating progress and risks
Provide instructional design services to the following key functions: Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches
Operations Management, Quality and PST to address performance gaps in production
Organizational Development (OD) for continuing education and skills enhancement
Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates)
Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such
Analyzing learning needs
Conduct audience, context ,content, and available performance analysis when determining a design for a particular project
Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data
Determining required skills and competency levels for learners/ participants
Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning
Identifying training objectives and performance targets
Determine target objectives for identified learning content and target audience
Defining instructional design strategy
Identify the best method to deploy learning experience or instructions
Scoping/outlining training content
List details of proposed training content , indicating duration and method
Building training curriculum/lesson plan
Outline details needed in a training/ lesson plan ( i.e. duration, method, objectives, and details of learning content needed
Writing storyboards/scripts
Collaborate with SMEs in finalizing learning content that is critical for learners/ participants
Write storyboards for elearning content for NMD to develop using the most appropriate authoring tool
Write scripts for dialogues/ video narration that will engage and disseminate knowledge and information
Designing facilitator and participant guides
Write and script learning content for facilitators in providing instructions as well as facilitating learning in a brick and mortar or virtual classroom
Write information that will aid learning and engagement for participants for brick and mortar or virtual classrooms
Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions
Lead knowledge transference and best practices in facilitation by conducting sessions with trainers/ facilitators utilizing the materials and assets designed and developed for a particular course
Provide feedback to identified participants after the sessions, as appropriate
Creating knowledge and skills assessments
Design and write appropriate means to measure and evaluate learning and knowledge of participants
Evaluating learning effectiveness
Gather relevant data comparison of performance and training effectiveness
Collaborate with key departments to gather and collate relevant data for evaluating learning
Conduct post mortem reviews with project team members and other relevant departments to discuss current evaluation
Collaborate with project team members and relevant departments to identify points to improve
Suggest ways to improve and/or sustain performance based on results of evaluation
Develop learning content
Conceptualize the overall look and feel of digital learning lessons
Produce development brief outlining the mood board and suggested interactions to be used in the lesson
Coordinate with the LX Design Team to recommend the best interaction or media to present the content
Develop advanced instructional media which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses
Utilize various graphics, video, and course authoring software to develop visually appealing and modern-looking instructional media. Apply visual design principles in every single output
Discover and implement techniques to drive online learning adoption and content usage
Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation
Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines
Qualification
Required
Bachelor's degree in Instructional Design or closely related course, or equivalent experience
5 or more years designing learner-centered training programs and developing related training materials
5 or more years conducting learning needs analyses to identify situations addressable by training solutions
Working knowledge of adult learning, instructional design, and evaluation principles and practices
Drafting measurable training goals and learning objectives (in all three learning domains)
Developing appropriate learning assessment strategies and instruments
Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)
Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)
Experience with E-Learning design principles, practices, and platforms (LMS)
Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions
Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing
Demonstrated ability to interact with peers, management and other departments in a professional manner
Strong organizational and interpersonal management skills
Ability to manage time effectively and efficiently
Self-motivated and directed with keen attention to detail
Preferred
A master's degree in Instructional Design, Distance Education or Educational Technology is a plus
Experience as an L&D program manager is a plus
Company
TaskUs
TaskUs is a customer care and back office support company that helps companies provide exceptional experiences for their customers.
10001+ employees
H1B Sponsorship
TaskUs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (4)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$279MKey Investors
Blackstone GroupNavegar
2025-08-27Private Equity
2025-05-09Acquired
2021-06-11IPO
Leadership Team
Bryce Maddock
CEO
Jaspar Weir
Co-Founder and President
Recent News
2025-11-11
2025-11-08
Company data provided by crunchbase