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NEOGOV · 3 weeks ago

Housing Choice Voucher Program Supervisor

Chesterfield, VA

Full-time

Onsite

Mid, Senior Level

$71K/yr - $84K/yr

NEOGOV is seeking to hire a Housing Choice Voucher Program (HCVP) Supervisor to lead their Housing Choice Voucher Program team that helps individuals and families in Chesterfield County and Colonial Heights navigate HCVP services. The role involves supervising daily operations, ensuring compliance with HUD regulations, and fostering a positive team culture while supporting staff development.

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Responsibilities

Supervising the daily operations of the Housing Choice Voucher program team to ensure compliance with HUD regulations and agency and Virginia Housing policies

Supervising and supporting HCV program staff, including assigning caseloads, monitoring performance, conducting coaching sessions, and providing ongoing training and professional development

Fostering a positive team culture that emphasizes accountability, ethical decision-making, responsiveness, and continuous improvement

Leading by example with integrity, consistency, and a commitment to equity and quality service delivery

Ensuring compliance with HUD regulations, including eligibility determinations, income calculations, inspections, re-certifications, and lease-up processes

Reviewing and approving participant files, rent reasonableness determinations, housing assistance payments, and other key program actions

Monitoring program metrics, caseload activity, and performance indicators to ensure compliance with HUD standards (e.g., SEMAP) and internal quality benchmarks

Serving as the escalation point for complex participant or landlord issues, using sound judgment and clear communication to resolve concerns

Building strong relationships with internal departments, landlords, and community partners to support housing stability and program goals

Contributing to the development and implementation of policies, procedures, and workflow improvements to strengthen program integrity and efficiency

Preparing reports for audits, HUD reviews, and internal management purposes

Performing other work as required

Qualification

Assisted housing managementHUD regulations complianceSupervisory experienceStrategic planningProblem solvingTeam developmentAccountabilityBilingual (Spanish & ASL)Effective communicationAdaptability

Required

Bachelor's degree with major course work in business administration or related field supplemented with considerable experience in assisted housing management including some supervisory experience OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

Considerable knowledge of the theory, principles, and practices of assisted housing management and operations; Federal and State regulations governing assisted housing activities; supervisory principles and practices; business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources

Demonstrated ability to recognize and solve difficult interpersonal problems concerning occupants of assisted housing units; communicate effectively both orally and in writing; plan, organize and supervise the work of subordinate employees; and establish and maintain effective working relationships with governmental officials, residents, the general public and associates

Current valid driver's license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date

Pre-employment drug testing, FBI criminal background check and education/degree verification required

Preferred

Knowledge of HUD and other Federal, State, and local regulations related to the Housing Choice Voucher operation of public housing authorities and non-profit organizations preferred

Knowledge of the principles of effective supervision preferred

General knowledge of City and County Housing codes preferred

Broad awareness of current trends in management consulting, organizational development, and administration of public and private for-profit organizations preferred

Ability to apply, evaluate and manage the affordable housing program preferred

Knowledge and experience using the below leadership competencies and behaviors preferred

Strategic Thinking: Aligns daily operations with broader organizational goals and anticipates future challenges or opportunities

Team Development: Invests in staff growth by providing constructive feedback, mentorship, and clear performance expectations

Problem Solving: Analyzes issues with a solutions-oriented mindset and encourages collaborative problem solving among staff

Communication: Communicates clearly, respectfully, and consistently with diverse audiences including staff, clients, landlords, and leadership

Adaptability: Embraces change and guides staff through transitions with clarity and confidence

Accountability: Holds self and team members responsible for meeting high standards of accuracy, timeliness, and professionalism

Benefits

Chesterfield County offers an attractive benefits package.

Incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience.

Credit towards the Public Student Loan Forgiveness Program (PSLF).