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Integrity · 1 month ago

Bilingual (English/Spanish) Call Center Team Lead Representative

Addison, TX

Full-time

Onsite

Entry, Mid Level

1+ years exp

Integrity is a tech-enabled national field marketing organization headquartered in Addison, Texas, focused on providing opportunities in the insurance industry. The Bilingual Call Center Team Lead Representative will manage customer inquiries, provide support, and assist in training new employees to enhance customer service.

AdvertisingDigital MarketingInsuranceMarketing

Responsibilities

Respond to customer inquiries and concerns with accurate and satisfactory solutions

Manage situations with unhappy customers by providing patient assistance and support

Reach out to clients and customers to update them about the company’s latest products, services, and policies

Assist callers in troubleshooting, navigating the company’s website, or using the products or services

Review and update customer or client accounts with information about billing, shipping, warranties, and other account-related details

Work together with other call center staff to enhance customer service

Assist in training new employees and educating them about the company’s customer management policies

Qualification

Bilingual (English/Spanish)Call Center experienceCustomer service expertiseTroubleshooting abilitiesComputer proficiencyPhone skillsCommunication skillsActive listeningInterpersonal skillsOrganizational skillsTime managementAdaptability

Required

Bilingual, English and Spanish is required

1+ year experience in a Call/Contact Center position OR held an administrative position or similar role within the financial services industry (Insurance and Mortgage)

Excellent communication skills, both written and verbal

Superior active listening abilities

Exceptional interpersonal skills and the ability to build rapport

A patient and empathetic approach

Strong organizational and time management skills

Ability to adapt and be flexible

Comfortable in fast-paced work environments

Troubleshooting abilities, either basic or advanced, depending on the role and industry

Proficiency in using computers

Phone skills, including experience with complex or multi-line phone systems

Comprehensive knowledge of the company's products and/or services

Expertise in the customer service area they specialize in, such as accounts, sales, technical support, or another area

Benefits

Medical/Dental/Vision Insurance

401(k) Retirement Plan

Paid Holidays

PTO

Community Service PTO

FSA/HSA

Life Insurance

Short-Term and Long-Term Disability

Company

Integrity

Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.

Founded in 2006

Dallas, Texas, USA

5001-10000 employees