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TruGreen · 7 hours ago

Manager, Associate Experience & Organizational Effectiveness

Nashville, TN

Full-time

Onsite

Mid, Senior Level

$79K/yr - $132K/yr

5+ years exp

TruGreen is a company focused on enhancing associate experience and organizational effectiveness. The Manager, Associate Experience & Organizational Effectiveness will serve as a strategic partner, leading initiatives to strengthen engagement and performance through data-driven insights and consulting with business leaders.

Customer ServiceLandscapingService Industry

Responsibilities

Lead the design, implementation, and continuous improvement of the enterprise listening strategy, including annual surveys, pulse checks, onboarding, and offboarding feedback

Analyze quantitative and qualitative data to uncover meaningful trends and translate findings into actionable insights

Build dashboards, reports, and communication tools that enable leaders to understand, act on, and sustain engagement outcomes

Ensure consistency, governance, and confidentiality in the management of all listening tools and processes

Support the advancement of leadership capability and associate experience through targeted initiatives that promote accountability, collaboration, and performance

Partner with leaders to identify and implement solutions that strengthen team dynamics and organizational health

Apply engagement and experience insights to drive improvements in leadership behaviors, culture, and performance outcomes

Contribute to the continuous improvement of Talent, Learning & Experience (TLE) practices by integrating engagement and OE insights into enterprise initiatives

Manage the execution of engagement and organizational effectiveness initiatives from design through delivery and measurement

Coordinate cross-functional teams, establishing objectives, action plans, and timelines that ensure alignment with business priorities

Develop scalable tools, playbooks, and templates that help leaders take consistent action and measure progress

Deliver compelling presentations and communications that clearly convey outcomes, recommendations, and business impact

Serve as a trusted consultant to leaders across the business, providing expert guidance on associate engagement, development, and team effectiveness

Leverage engagement and experience data to identify patterns, strengths, and opportunities that drive leadership growth and organizational performance

Partner with HR Business Partners and Talent, Learning & Experience leaders to embed insights into leadership development, learning programs, and performance practices

Design and facilitate team sessions, leadership discussions, and development experiences that enhance culture and collaboration

Qualification

Engagement StrategyOrganizational EffectivenessData AnalysisProject ManagementMaster's DegreeTalent ManagementLeadership DevelopmentConsultative InfluenceAnalytical ThinkingFacilitation & CommunicationCollaboration & Relationship BuildingOrganizational AgilityEnglish Fluency

Required

Master's degree in Industrial-Organizational Psychology strongly preferred; related fields such as Organizational Development, Human Resources, or Business may be considered

5+ years of experience in engagement, organizational effectiveness, talent management, or HR consulting

Demonstrated ability to translate engagement data and associate feedback into actionable business insights

Proven experience advising or supporting leaders on development, culture, and team performance

Strong project management skills; formal certification (e.g., PMP, Lean, Six Sigma) a plus

Proficiency in analyzing survey and engagement data; experience with visualization tools preferred

Ability to speak, read and write fluently in English is required

You MUST BE physically located in the United States while performing this job