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Extra Space Storage · 1 day ago

NSC Learning Supervisor

Midvale, UT

Full-time

Hybrid

Mid, Senior Level

2+ years exp

Extra Space Storage is a leading self-storage company that is seeking a highly organized and proactive Learning Supervisor to lead and support their team of Learning Specialists within the contact center. This role is crucial for ensuring effective training delivery, supporting new hire success, and driving business growth through learning excellence.

CommercialReal Estate InvestmentSelf-Storage

Growth Opportunities

Responsibilities

Manage the daily workflow and responsibilities of the Learning Specialists

Serve as a point of contact and resource for Learning Specialists, providing guidance, support, and solutions for training logistics and materials

Ensure trainers are equipped to deliver high-quality training and aligned with business priorities

Assist with administrative duties including timekeeping, scheduling, and reporting

Partner with leadership on performance management, including disciplinary conversations and terminations as needed

Monitor and enforce adherence to training standards and company policies

Ensure that new hire training objectives are met, identifying areas for improvement, and making recommendations to optimize outcomes

Track progress, provide feedback, and implement coaching strategies to support employee development

Use performance metrics, QA scores, NSC leadership feedback, and other data sources to identify skill gaps and training opportunities

Promote a culture of accountability by setting clear expectations, following up on performance, and addressing issues promptly

Maintain accurate records and documentation related to training activities, employee performance, and administrative tasks

Assist in the design and development of instructional materials including e-learning modules, instructor-led training, job aids, training videos and blended learning solutions

Collaborate with Subject Matter Experts (SMEs) to ensure content accuracy and relevance

Assess existing learning materials to identify areas for improvement and implement necessary updates

Qualification

Call center trainingSupervisory experienceAdult learning principlesOrganizational skillsCommunication skillsPerformance managementTime managementInterpersonal skills