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Orlando Health · 4 weeks ago

Emergency Communications Coordinator Lead

Orlando, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Orlando Health is a healthcare organization seeking a self-motivated leader for the role of Emergency Communications Coordinator Lead. The individual will direct and coordinate activities of emergency dispatch personnel, ensuring effective communication and customer service while monitoring team productivity and compliance with regulations.

Health CareHospitalMedicalNon Profit

H1B Sponsor Likely

Responsibilities

As a self-motivated Team Member, the individual must adhere to all Standards of Behavior, exhibit excellent customer service skills, and capable of functioning and working in a cohesive team environment

Understands and demonstrates outstanding CTE behavior and attitude, which will support and facilitate the mission, vision, and values

Must be able to work cooperatively with other staff members. Must be able to communicate effectively with professional staff and Provide Excellent Customer Service. (Use This In Essential Functions)

Must be able to complete tasks as assigned and work independently

Responsible for conducting required one-on-one training using approved techniques procedures and educational materials in the coaching process

Position requires individual to adhere to and train team members to communicate with physicians, bed control/patient care coordinators, house supervisors, clinical staff, air care flight team, and ground team using appropriate designated scripting techniques

Possess excellent customer service and service recovery skills

Regular duties include normal supervisory duties in the absence of a supervisor; this position will be responsible for monitoring team member productivity and call recovery time; will include conducting huddles, supporting team members with operational guidance as needed, and assisting with day-to-day operations when there is not a supervisor on shift

Performs continuous technical, safety, quality and productivity audits on emergency transfer center staff

Demonstrate initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality

Assist leadership in maintaining Joint Commission and CMS regulations pertaining to stretcher, wheelchair, and oxygen tank storage

Respond to Hospital Incident Command System (HICS) with appropriate equipment and personnel

Assisting with training for both TC and AC

Answering questions or concerns that may arise during shift

Coordinating breaks and being a part of the escalation patient process with the rest of leadership

Notifying ETC leadership for any occurrences that requires staff to be sent home

Ensure all team members have adequate resource to perform their duties

Round with patients and internal customers to follow up on customer relations issues

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards

Maintains compliance with all Orlando Health policies and procedures

Qualification

Emergency DispatchingCustomer ServiceLeadershipMedical TerminologyEMT LicenseTeam CoordinationCommunication SkillsProblem Solving

Required

High School Graduate or equivalent

Medical Terminology course; or CNA license; or EMS Dispatch

State of Florida EMT license may be substituted in lieu of course

Two (2) years of experience in clinical healthcare setting; or

A State of Florida EMT license may substitute for up to one (1) years of the required experience

Preferred

1 year of leadership in customer service is preferred

1 Year with the Emergency Transfer Center

Company

Orlando Health

Glassdoor3.9

Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks.

Founded in 1918

Orlando, Florida, USA

10001+ employees

https://www.orlandohealth.com/

H1B Sponsorship

Orlando Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (6)

2023 (2)

2022 (4)

2021 (3)

2020 (1)