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Riverbay Corporation · 2 months ago

Service Representative - Corporate Admin. Services

Bronx, NY, US

Full-time

Onsite

New Grad, Entry Level

$20.50/hr - $21.75/hr

Riverbay Corporation is seeking a Service Representative to manage call volumes and assist residents with their inquiries. The role involves dispatching field units, maintaining records, and providing exceptional customer service.

Non Profit

Responsibilities

Manages heavy call volume, answering inquiries, taking messages and directing calls from residents to appropriate departments, as well as, managing cooperators complaints in person as necessary

Manages radio, phone or computer to dispatch crews, vehicles or other field units as applicable

Distributes work orders and supply requisitions via two-way radio, email, electronically, or in person

Maintains residential receivable accounts

Monitors records of work orders distributed, amount of work orders and work in progress for supervisors

Monitors records, supply requisitions distributed, amount of work orders and work in progress for supervisors

Greets and welcomes visitors and obtains initial assessment of reason for visit; Notifies company personnel of visitor’s arrival

Compose and track emails to departments, cooperators and follows up with as necessary to track task completion

Respond to Shareholders’ inquiries concerning account (payments/charges) information

Creates and maintains files, as needed

Creates correspondence and/or flyers, as necessary

Prepares distribution of schedules for units work orders

Monitors and maintains elevator or inventory log as necessary

Completes data entry for all appointments

Prepares and closes work orders and supply requisitions upon completion

Additional duties and responsibilities as assigned

Qualification

Customer serviceMicrosoft Office SuiteBilingualYardi Property Management SystemMultitaskingOffice equipmentTime-managementInterpersonal skillsWritten communicationOral communication