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Macy's · 1 month ago

Retail Customer Experience Associate, Towson Town Center - Full Time

813 Dulaney Valley Road, Towson, MD, 21204, US

Full-time

Onsite

Entry Level

2+ years exp

Macy's is a storied retail company that has been part of America's heart for over 160 years. As a Retail Customer Experience Associate, you will create personalized shopping experiences, engage with customers, and drive sales while collaborating with various departments to enhance customer satisfaction.

Consumer GoodsFashionRetail

Responsibilities

Create exceptional, personalized shopping experiences for customers

Prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online

Drive cross-category sales to support overall business goals

Make tailored product recommendations and leverage digital tools to enhance the customer journey

Work across different departments daily, often transitioning between multiple areas throughout the day

Play a key part in client relationship building through outreach tools like My Client and social media

Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the overall customer experience

Support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures

Begin each day energized and ready to make an impact

Greet teammates with a warm hello and help ensure the sales floor is clean, organized, and prepared for customers

Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions

Focus on the customer by offering a warm welcome and creating friendly, personal conversations to create customer relationships

Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves

Share Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank-you

Qualification

Customer serviceSales experienceCommunication skillsTeam collaborationBasic computer skillsAdaptabilityProblem-solving

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Be comfortable communicating and collaborating with customers and colleagues

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Meeting daily sales goal challenges

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

You can handle electronic devices with no problem

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions