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Thales · 2 days ago

Senior Business System Analyst - Salesforce CPQ/Billing

Austin, TX

Full-time

Hybrid

Mid, Senior Level

$83K/yr - $162K/yr

5+ years exp

Thales is a company that specializes in digital security solutions, helping businesses and governments manage identity and data protection. They are seeking a Senior Business System Analyst with Salesforce expertise to work with business stakeholders and IT teams to deliver technology solutions that enhance Sales, Marketing, and Channel operations.

AerospaceCyber SecurityIndustrial ManufacturingMilitaryRemote SensingSecurityTransportation

No H1B

Responsibilities

Analyze, design, and optimize business processes within Salesforce and other tools

Elicit and document business requirements from stakeholders through various methods (e.g., interviews, workshops, observation)

Translate business needs into functional and technical requirements for Salesforce development teams

Business process analysis and process flow documentation

Create user stories, acceptance criteria, and documentation to guide development teams

Collaborate with developers, testers, and other stakeholders to ensure the successful implementation of Salesforce solutions

Coordinate user acceptance testing (UAT) to validate system enhancements

Track project progress and identify potential risks and issues. Communicate project status to stakeholders

Qualification

Salesforce CRMSalesforce CPQBusiness process analysisUser stories creationAnalytical skillsCross-functional teamworkCommunication skillsProblem-solving skills

Required

Bachelor's degree in Computer Science/Information Technology or similar professional degree

At least 5 years of experience analyzing, designing, and optimizing business processes

At least 5 years of experience using Salesforce CRM and CPQ

Should have exposure to at least one of the following: Marketo or similar tools, Oracle (ERP)

Prior experience translating business needs into functional and technical requirements

Demonstrated experience creating user stories, acceptance criteria, and documentation to guide development teams

Prior experience working in a cross functional team for a large, multinational technology company

Strong analytical and problem-solving skills, excellent communication, interpersonal skills, and the ability to work independently and as part of a team

Preferred

At least 2 years of experience using Salesforce Billing Module functional experience

Benefits

Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

Company paid holidays and Paid Time Off

Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program