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Thomson Reuters · 7 hours ago

Vice President, Employee Technology & AI

Dallas, TX

Full-time

Hybrid

Senior Level, Lead/Staff

$214K/yr - $397K/yr

10+ years exp

Thomson Reuters is a global leader in providing trusted content and technology. The Vice President, Employee Technology & AI will be responsible for the strategy and development of workplace technologies, focusing on enhancing employee experiences and driving AI adoption across the organization.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

H1B Sponsor Likely

Hiring Manager

Lukas Pasvianskas

Responsibilities

Transform fragmented employee support and technology touchpoints into a cohesive, frictionless experience across all devices, locations, and roles

Obsess over the employee journey—from how people get help when systems go down to how they discover and use productivity tools

Deliver an exceptional desktop experience that balances performance, security, and user satisfaction

Implement DEX and AIOps telemetry for proactive incident prevention, capacity planning, and continuous improvement

Evolve from SLA to XLA (experience-level agreements) with transparent experience scorecards and journey-based KPIs

Partner with service desk operations to drive first-contact resolution, ticket deflection, and support excellence

Deploy and optimize AI productivity assistants (e.g., Microsoft Copilot, Claude, ChatGPT Pro, and other enterprise AI tools across the organization

Organize and expose internal knowledge bases to enable AI-powered search, automation, and decision support through RAG pipelines and vector search capabilities

Automate existing processes and workflows using AI to eliminate manual effort and accelerate business outcomes

Track AI usage and productivity gains through endpoint agents and data collection frameworks

Measure and report on application engagement, productivity improvements with and without AI, engagement time, and workflow efficiency

Drive measurable outcomes such as cycle-time reduction, ticket deflection, first-contact resolution, and employee NPS/DEX improvements

Build business cases that demonstrate clear ROI from AI investments

Partner with HR, Legal, Cybersecurity, Data & Analytics, and Risk & Compliance to define acceptable use, data protection, model and vendor evaluation, and responsible AI practices

Implement observability and auditability frameworks for AI usage, prompts, and outcomes

Establish guardrails that enable innovation while managing risk and ensuring compliance

Operate and optimize the complete Microsoft 365 suite and other core collaboration platforms

Ensure platform interoperability, security, adoption, and continuous improvement based on user feedback

Expand low-code/no-code and Power Platform governance for citizen development with clear guardrails and value tracking

Manage strategic vendor relationships to optimize value and total cost of ownership

Deliver an exceptional experience across workstations, mobile devices, and virtual desktop infrastructure (VDI/DaaS)

Standardize and automate lifecycle management (Windows, macOS, Linux, iOS/Android), app packaging, and provisioning

Scale self-healing endpoints, zero-touch provisioning, intelligent routing/swarming, and virtual agents

Implement endpoint agents for AI usage tracking, productivity analytics, and proactive support

Ensure robust endpoint and identity security through modern practices, including EDR/XDR, MDM/UEM, patching, MFA/SSO, and conditional access

Partner with HR, Learning & Development, and Communications to create AI fluency programs, role-based enablement, and communities of practice

Define skills frameworks and career paths for AI, automation, product, and platform engineering roles; upskill both ETS teams and business users

Foster an inclusive, growth-mindset culture that embraces experimentation with clear guardrails and ROI accountability

Inspire and grow a global team of professionals across engineering, support, product, and platform functions

Collaborate with HR, Workday teams, AI research groups, and business units to align technology investments with organizational priorities

Establish an engagement and governance model with operational and strategic performance measures for business and technology stakeholders

Translate business outcomes into product roadmaps and OKRs; maintain transparent intake and prioritization processes

Manage budgets and strategic vendor partnerships to optimize value and drive innovation

Qualification

AI productivity toolsMicrosoft 365 suiteAI/ML conceptsEndpoint managementStrategic vendor managementData collection frameworksEmployee experience transformationService delivery managementRiskComplianceExecutive communicationStakeholder managementInclusive cultureTeam leadership

Required

10–15 years of senior leadership experience heading workplace technologies in large, complex global organizations

Strong engineering and technical background

10+ years leading employee productivity and experience transformations, including AI-enabled tools, automation at scale, and measurable business outcomes

Proven experience deploying enterprise AI productivity tools (Microsoft Copilot, Claude, ChatGPT Pro, or similar platforms) and measuring adoption and business impact

Deep technical expertise with the complete Microsoft 365 suite and informed opinions on collaboration platform strategies

Working knowledge of AI/ML concepts (LLMs, RAG, prompt design, model evaluation) with experience organizing knowledge bases for AI consumption

Experience implementing endpoint agents and data collection frameworks to track AI usage, productivity metrics, and application engagement

Demonstrated ability to measure productivity with and without AI and build data-driven business cases for technology investments

Proven success with strategic planning and execution in distributed environments; strong risk, security, and compliance orientation

Extensive experience managing large vendor ecosystems (Microsoft, Apple, Google) and platforms such as Microsoft 365/Teams, identity solutions, UEM/MDM, and security tools

Experience leading large, geographically distributed technology organizations with responsibility for engineering, support, and platform teams

Expertise in desktop experience delivery, service delivery, and support operations, including service desk management

Executive-level communication, stakeholder management, and change leadership skills; comfortable in matrixed, end-to-end delivery models

Track record of building inclusive, high-performing, product-oriented teams; inspires innovation, responsible risk-taking, and continuous improvement

Bachelor's degree in Computer Science, Engineering, or related technical field; MBA or advanced degree preferred

Preferred

Experience deploying Microsoft 365/Teams Copilot, Google Gemini/Duet, ServiceNow Virtual Agent, and AIOps/DEX platforms

Familiarity with SOC2, ISO 27001, NIST CSF, and responsible AI frameworks

Background with HR tech (Workday, SAP SuccessFactors), Finance/ERP, and frontline platforms

Demonstrated success scaling Power Platform or other low-code programs with governance and measurable ROI

Experience with productivity analytics platforms, digital adoption tools, and employee engagement measurement systems

Benefits

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.

Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.

Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Company

Thomson Reuters

Glassdoor3.0

Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.

Founded in 2008

Toronto, Ontario, CAN

10001+ employees

http://thomsonreuters.com

H1B Sponsorship

Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (12)

2023 (5)