CompuGroup Medical SE & Co. KGaA · 2 weeks ago
Associate Technical Support Engineer
Owings Mills, MD
Full-time
Hybrid
Entry Level
2+ years expCompuGroup Medical is focused on building innovative solutions for digital healthcare. The Associate Technical Support Engineer will support customers using CGM proprietary products by answering calls for technical support and providing timely updates to internal and external customers.
Electronic Health Record (EHR)Health CareInformation TechnologyMedicalMedical DeviceSoftwareWellness
Responsibilities
Support customers using CGM proprietary products by answering calls for technical support
Respond to customer inquiries and monitor programs to ensure on-time, effective responses
Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes
Manage multiple open cases and provide timely updates to internal and external customers
Qualification
Required
Associates Degree or 2 years Call Center/Customer Support experience
Must have the ability to pay attention to detail and to work independently
Must have the ability to handle confidential information
Excellent organizational and prioritization skills
Strong interpersonal and communication skills verbally and written
Ability to work in a fast-paced environment
Ability to multi-task and work efficiently
Benefits
Medical
Dental and Vision
401k with employer matching
Personal Time Off to promote work life balance
Modern workplaces
Flexible working hours
Hybrid work options
Company
CompuGroup Medical SE & Co. KGaA
CompuGroup Medical is one of the leading e-health companies in the world.
5001-10000 employees
H1B Sponsorship
CompuGroup Medical SE & Co. KGaA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$202.59MKey Investors
European Investment Bank
2022-07-26Debt Financing· $202.59M
2003-04-08Private Equity
Recent News
Company data provided by crunchbase