Hard Rock Hotel & Casino Bristol · 1 month ago
HOST/HOSTESS - STEAKHOUSE
Bristol, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expHard Rock Hotel & Casino Bristol is a vibrant entertainment venue, and they are seeking a Host/Hostess to greet guests and ensure a welcoming atmosphere. The role involves managing guest seating, providing information about services, and assisting with customer needs to enhance their experience.
Hospitality
Responsibilities
Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service
Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere
Provides information on all aspects of Hard Rock Bristol services and facilities to guests
Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures
In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing requests, ensuring guest satisfaction
May provide clean china, silverware and glassware upon request from customers
May sets up tables with dishes, linen, flatware, etc
Attends to customer’s needs/requests, i.e., refilling beverages, condiments
Assists wait staff with tray service as needed
Attend and participate in meetings, completing follow up as assigned
Perform work regularly and predictably
Other duties as assigned
Qualification
Required
Two months of on-the-job training or related cashier or host experience
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations
Must successfully pass background check
Must successfully pass drug screening
Must be twenty-one (21) years of age
Excellent customer service skills
Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
Be flexible to work varying shifts and time schedules as needed
Ability to communicate effectively with all levels of employees and guests
Ability to restock needed materials and retrieve dropped items
Company
Hard Rock Hotel & Casino Bristol
The all new Hard Rock Hotel & Casino Bristol features the latest in live music and entertainment, hospitality, world-class gaming and exceptional cuisine.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase