Brenntag · 1 hour ago
Customer Service Representative
Iselin, NJ
Full-time
Onsite
Entry, Mid Level
2+ years expBrenntag is a company focused on providing excellent customer service. The Customer Service Representative is responsible for creating a positive customer experience through timely communication and effective order management throughout the order life cycle.
ChemicalLogisticsManufacturing
Responsibilities
Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer
Verifies all shipping, billing, pricing, and purchase order information
Enters special instructions related to orders, customer requests/code maintenance, and notes
Update customer files with quoted pricing, new items, address changes, delivery instructions, etc
Communicate and provide necessary support to sales staff while in the field
Regularly communicates with internal and external customers on various issues
Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary
Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders
Documents and resolves customer complaints
Process customer product returns in a timely manner and in accordance with prescribed and documented procedures
Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures
Qualification
Required
2+ years of experience in Customer Service or similar discipline
Chemical Distribution or Manufacturing is a plus
Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills
Excellent interpersonal skills with a passion for collaboration
Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking
Dedication to teamwork, customer satisfaction, and results
Excellent written/oral communication skills
Willingness to work overtime, have on-call hours, or work after hours
Keeping calm when on customer calls
Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools
Benefits
Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
Paid parental leave
Education assistance program
Employee assistance program
Various healthcare plan options as well as 401(k)
Company
Brenntag
Brenntag is a suppiler of chemical distribution, covers with its extensive product and services.
10001+ employees
H1B Sponsorship
Brenntag has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-03-29IPO
2006-07-25Acquired
Leadership Team
Asim Syed
Sr. Director, Food R&D, Americas
Recent News
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2025-11-17
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2025-11-06
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