IT Service Desk Technician jobs in United States
cer-icon
Apply on Employer Site
company-logo

Trexon ยท 1 month ago

IT Service Desk Technician

positionBoston, MA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Trexon is seeking an IT Service Desk Technician who will provide fast and useful technical assistance to corporate and field employees. The role involves supporting hardware and software issues, managing service levels, and providing training to users.

ElectronicsIndustrialInfrastructureManufacturing
check
H1B Sponsor Likelynote

Responsibilities

Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational technology needs
Support development and implementation of new computer projects and new hardware installations
Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts
Support development and implementation of networking/wiring projects and installations
Maintain up-to-date knowledge of networking/wiring contracts and supervise contract-based installations
Identify and deliver required hardware service levels according to organizational policies
Liaise with, and provide training and support to, end users and staff on equipment operation and other issues
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware and other products
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products
Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed
Receive and respond to incoming calls, tickets, and/or emails regarding hardware problems
Document instances of hardware failure, repair, installation, and removal
Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations
If necessary, liaise with third-party support and equipment vendors
Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs
Perform related duties consistent with the scope and intent of the position
Provide guidance to junior members of the team as required
Manage input/output fleet, including printers and scanners
Oversee deployment and testing/monitoring of building battery backups

Qualification

Windows 10/11 supportMicrosoft 365 knowledgeNetwork troubleshootingJira Service ManagementActive Directory knowledgePrinter configurationCustomer-orientedAnalytical skillsProblem-solving skillsTeamwork

Required

2 - 4 years of experience in a desktop support role
Windows 10 and Windows 11 configurations and support experience on multiple hardware platforms
Knowledge of Microsoft 365
Knowledge of Jira Service Management and Confluence Documentation
Knowledge of mobile and telecom devices and services such as Dialpad or other VoIP systems, and various cell phone platforms
Network troubleshooting skills
Printer configuration and support
Ability to think through problems and visualize solutions
Ability to implement, administer, and troubleshoot infrastructure devices
Provides specific detailed information for hardware and software selection
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
Ability to work with all levels of staff within and outside of IT and outside the organization
A self-starter able to work independently but comfortable working in a team environment
Good analytical and problem-solving skills
Dependable and flexible when necessary
A positive attitude!

Preferred

Knowledge of Active Directory, OneDrive and SharePoint preferred

Company

Trexon

twittertwitter
company-logo
Trexon engineers and manufactures custom cable assembly solutions for power and data connectivity.
dateFounded in 1979
location
Macedonia, Ohio, USA
people-size501-1000 employees
web-link
https://trexonglobal.com

H1B Sponsorship

Trexon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2025-08-18Acquired
2015-01-01Private Equity

Leadership Team

leader-logo
Mark Twaalfhoven
Chief Executive Officer
linkedin

Recent News

Business Wire
of CCS Business From CommScope
2026-01-13
Yahoo Finance
Amphenol (APH) Closes $1 Billion Acquisition of Trexon
2025-11-19
PE Hub
Audax completes sale of manufacturer Trexon to Amphenol for $1bn
2025-11-07
Company data provided by crunchbase