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CommonSpirit Health · 2 days ago

Financial Counselor

Prescott Valley, AZ

Full-time

Onsite

Entry Level

$19.01/hr - $26.85/hr

1+ years exp

CommonSpirit Health is a healthcare organization dedicated to caring for patients and supporting local communities. They are seeking a Financial Counselor to analyze patients' financial statuses, determine eligibility for insurance enrollment, and assist with inquiries related to patient accounts.

Health CareMedicalNon Profit

Responsibilities

Meets with patients regarding account balances for inpatient, emergency and outpatient services and conducts interviews with patients or responsible individuals to determine financial status and eligibility for insurance enrollment and/or financial assistance programs

Assists patients via telephone and/or written response regarding account/claim status inquiries. Responds professionally and within appropriate timeframes to all inquiries

Collects accurate payment amounts and posts payments in the appropriate system. Processes credit card payments on the appropriate terminal. Delivers an accurate day end deposit and reconciliation sheet with all out of balance issues resolved within one (1) business day

Reviews program guidelines and assists patients or responsible individuals with financial assistance applications. Gathers required documentation and processes applications in accordance with hospital policy, including, but not limited to credit history evaluation and verification of property ownership and income. Analyzes financial information to determine eligibility and level of discount. Mails out financial assistance letters and applications to patients as needed

Responsible for ensuring collection of self-pay accounts not paid at time of discharge, until such time they are either paid in full or referred to outside collectors. Follows established collection procedures including written correspondence and/or telephone calls

Consistently reviews past due bills and follow-up documentation in an efficient and thorough manner, ensuring accuracy and completeness of account information. Assists in reconciling accuracy with outside vendors

Generates bills or re-bills claims to insurance companies. Conducts timely follow up with insurance companies regarding claim processing and payment status

Assists patients in establishing payment or settlement plans in accordance with the payment plan policy

Assists in enrollment of qualifying patients in AHCCCS and/or other insurance programs

Participates in business division meetings, performance improvement activities and committees as assigned

Qualification

Insurance billing experienceHealthcare customer serviceCertified Application CounselorMedicaidCharityCollection proceduresBasic computer literacyMS Office proficiencyInterpersonal skillsOrganizational skillsAttention to detail

Required

High School graduate or GED

One year of hospital or clinic insurance billing or collection experience

One year of healthcare customer service experience; hospital business office preferred

General knowledge of charity, bad debt and collection procedures

Certified Application Counselor certification obtained within six months of hire

Basic knowledge and understanding of State Medicaid program

Excellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer service

Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast paced environment

Ability to maintain acute attention to detail

Basic computer literacy and proficiency in Microsoft Windows

Basic proficiency with MS Office (Outlook, Word, Excel)

Company

CommonSpirit Health

Glassdoor3.6

Common Spirit Health is a healthcare organization that provides research programs, home health programs, and virtual care services. It is a sub-organization of CommonSpirit Health.

Founded in 2019

Chicago, Illinois, USA

10001+ employees