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Stormont Vail Health · 22 hours ago

Financial Counselor

Topeka, KS

Full-time

Onsite

Mid Level

3+ years exp

Stormont Vail Health is seeking a Financial Counselor to assist uninsured and underinsured patients in finding appropriate sources to pay their hospital bills. The role involves interacting with patients, families, and insurance companies to enhance customer satisfaction and ensure compliance with federal and state laws regarding healthcare coverage.

Health CareHospitalMedicalMental HealthPrimary and Urgent Care

Responsibilities

Researches and identifies potential payer sources for patients who are either uninsured or underinsured

Assists patients/guarantors with the completion of applications to qualify for government or non-government health coverage. This can include but is not limited to: Medicaid, Medicare, COBRA, Disability

Identifies accounts which meet the criteria for referral to an outside vendor for review of coverage options and application completion

Completes timely monitoring and follow-up on patient accounts pending application outcome

Acts as a resource for patients, families and staff for anything coverage related

Completes thorough and timely documentation in patient accounts detailing assistance provided, progress and outcome

Understands federal laws relating to COBRA and State of Kansas laws related to Medicaid. Stays current with program and regulation changes by reviewing notices and bulletins

Ensures customer concerns are processed in compliance with organization's policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues

Identifies and notifies management of customer service issues and potential process/system problems that cause billing and payment errors and assists in improvement implementation as requested

Completes the annual mandatory in-services and other conditions of employment requirements. Reads and comprehends correspondence from government and third-party payors to keep abreast of new regulations, policies and billing and payment requirements

Consistently uses diplomacy and respect both in person and when using the telephone, and performs effectively and professionally under stressful conditions

Qualification

Patient financial servicesGovernment health coverageClinical healthcare experienceFederal laws knowledgeCustomer service skills

Required

High School Diploma / GED Required

3 years Experience in a clinical healthcare setting such as physician's office or hospital relating to patient financial services, patient registration, patient scheduling or related healthcare experience. Related financial experience may also be accepted. Required