Universal Music Group · 1 month ago
Sr. Manager, Technology User Enablement
Nashville, TN
Full-time
Onsite
Mid, Senior Level
$112K/yr - $135K/yr
5+ years expUniversal Music Group is the world’s leading music company, committed to artistry, innovation, and entrepreneurship. The Sr. Manager, Technology User Enablement will shape how teams discover, adopt, and extract value from technology tools, guiding the software application intake process and fostering user engagement with technology.
Audio Recording and ProductionMedia and EntertainmentMusicPublishing
Responsibilities
Lead the complete software intake lifecycle, from initial request and business justification through approval, procurement, and onboarding
Establish and manage a centralized intake workflow that enhances transparency, efficiency, and user experience
Partner cross-functionally with Technology, Procurement, Security, Privacy, and Legal to evaluate platforms for compliance, usability, scalability, and strategic fit
Serve as an internal consultant to guide teams on when to adopt existing tools versus exploring net-new applications
Support budgeting and financial assessment, including license models, usage tiers, and ROI considerations
Develop and maintain documentation, playbooks, and standardized processes for software onboarding
Identify opportunities to streamline, automate, and optimize the broader software lifecycle management process
Apply strategic, analytical evaluation to incoming requests, ensuring technology decisions balance innovation, cost efficiency, and long-term value
Act as a trusted technology partner to employees at all levels, including senior executives and high-profile internal clients
Collaborate with business leaders, technology teams, and cross-functional partners to deliver seamless and thoughtful enablement experiences
Represent Technology Enablement in steering committees, planning forums, and cross-functional discussions
Advocate for users by translating insights and feedback into actionable product, process, and experience improvements
Champion a user-first mindset that empowers employees to confidently adopt and maximize new tools
Build and manage enablement programs, including training, onboarding content, and ongoing learning initiatives
Facilitate community forums, webinars, office hours, and other collaborative spaces that connect users and accelerate adoption
Cultivate engaged user communities around key technology platforms by sharing best practices, success stories, and quick wins
Collaborate closely with product owners and support teams to continuously refine and improve user experiences
Create dashboards, metrics, and reporting that track adoption, satisfaction, and enablement effectiveness
Manage enablement and technical needs for high-visibility company events, executive functions, and webcasts
Qualification
Required
5+ years of experience in technology enablement, product management, digital transformation, or creative operations
Experience evaluating tools, running pilots, and managing onboarding across multiple business units
Proven ability to collaborate effectively with a wide range of business stakeholders
Background in building training programs, enablement content, or user communities to drive tool adoption
Comfort working across both creative and technical workflows
Strong executive presence and confidence engaging with senior leaders and high-profile internal customers
Ability to travel as needed, including internationally
Benefits
Comprehensive medical, dental, vision, and FSA options
100% coverage for out-patient mental health services
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
A lifetime fertility support allowance of $30,000 to plan participants
Student Loan Repayment Assistance and Tuition Reimbursement
100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Company
Universal Music Group
Universal Music Group is a music-based entertainment company that offers music recording, publishing, and merchandising services worldwide. It is a sub-organization of Leviy Publishing.
10001+ employees
H1B Sponsorship
Universal Music Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (24)
2023 (14)
2022 (22)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$8.65BKey Investors
William AckmanTencent
2023-06-06Post Ipo Debt· $802.31M
2021-09-21IPO
2021-06-21Secondary Market· $4.17B
Leadership Team
Devraj Sanyal
Chairman & CEO, Universal Music Group, India & South Asia; SVP Strategy "AMEA"
Timothy Xu
Chairman and CEO
Recent News
Digital Music News
2026-01-17
Music Business Worldwide
2026-01-16
Company data provided by crunchbase