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Apply Digital · 3 days ago

Director, Client Growth Enablement

United States

Full-time

Remote

Director/Executive

10+ years exp

Apply Digital is a global experience transformation partner that drives AI-powered change across complex ecosystems. They are seeking a Director of Client Growth Enablement to lead efforts in accelerating revenue growth, client expansion, and retention by building and managing a new function that connects client relationships to growth opportunities.

AppsData ManagementInformation TechnologyInternetWeb Browsers

Growth Opportunities

Responsibilities

Establish and lead the Client Growth Enablement Office (CGEO) under Client Services to operationalize account growth, retention, and expansion

Build frameworks that identify, activate, and track client growth opportunities across Strategic, Enterprise, and High-Growth tiers

Partner with Client Partners to co-develop account expansion plans and quarterly growth reviews (QBR+)

Translate client insights, delivery data, and satisfaction metrics into actionable commercial strategies

Introduce AI-enabled playbooks and automation frameworks that scale growth motions and reduce manual friction in forecasting, reporting, and enablement

Champion a modern, innovation-forward approach to client growth, integrating emerging technologies, automation, and digital tooling that accelerate decisioning and insights

Develop and maintain the Client Health-to-Opportunity Dashboard inside HubSpot (CRM) — integrating delivery, NPS, utilization, and financial metrics

Implement predictive models to surface “growth signals” and at-risk accounts using CRM, project, and finance data

Provide leadership visibility into client health trends, expansion readiness, and portfolio-level growth performance

Leverage AI and machine learning tools to enhance predictive growth analytics, improve churn intelligence, and uncover hidden expansion pathways

Evaluate and optimize the tech stack supporting client intelligence (HubSpot, analytics platforms, automation platforms) to ensure scalability, reliability, and efficiency

Partner with Growth and Strategy to shape vertical and service-line narratives rooted in client outcomes

Ensure client success stories and case studies reflect measurable value delivery tied to revenue or performance outcomes

Drive alignment between client-facing messaging and actual business impact, ensuring every QBR and proposal reinforces Apply Digital’s differentiated value

Develop AI-supported value realization frameworks, messaging, and data storytelling that demonstrate automation impact, cost savings, speed-to-value, and innovation outcomes

Own client communication programs that drive retention and advocacy (newsletters, client insights, success stories, recognition programs)

Build a Client Advocacy and Reference Program to showcase client success and enhance referenceability for future growth

Oversee production of QBR-ready collateral and value realization summaries in collaboration with Delivery and Strategy

Automate recurring client lifecycle communications using HubSpot workflows, AI content tools, and lifecycle triggers to improve personalization and engagement

Create a Client Partner Enablement Toolkit (case studies, ROI models, data visualizations, vertical decks)

Equip Client Partners with structured narratives to identify and position new opportunities

Integrate Client Growth Enablement into the Client Services 3:3:1 and forecasting cadence for visibility into expansion metrics

Implement AI-powered proposal and pitch support tools that improve speed, consistency, and competitiveness

Introduce HubSpot-driven enablement automation that accelerates deal shaping, follow-ups, and commercial insight sharing

Lead monthly cross-functional “Client Growth Reviews” to align Client Services, Growth, and Delivery leaders around active opportunities

Define quarterly KPIs and progress reporting for portfolio growth to the SVP of Client Services and Executive Leadership Team

Collaborate with Marketing only as a support partner for content or creative execution — no reporting or dependency on Marketing structure

Qualification

Client services experienceHubSpot proficiencyAI-enabled transformationRevenue growth strategiesData analyticsAccount strategyDigital transformation consultingRelationship managementCommunication skillsPresentation skillsCollaborative leadershipStrategic thinking

Required

10+ years of experience in client services, revenue enablement, account strategy, or digital transformation consulting for top-tier agency/services firm

Proven success in driving revenue growth through existing client relationships in a digital agency, consulting, or technology services environment

Strong understanding of B2B sales cycles, account-based growth strategies, and the interplay between client success, marketing, and business development

Expert-level proficiency in HubSpot, including automation, lifecycle workflows, predictive scoring, reporting, and custom object development

Proven experience leading AI-enabled transformation, digital automation, or innovation initiatives within GTM, client enablement, or commercial operations

Demonstrated ability to evaluate, implement, and optimize modern technology stacks including CRM, workflow automation, AI content generation, predictive analytics, and customer intelligence platforms

Exceptional communication and relationship management skills, with the ability to collaborate across C-level stakeholders

Data-driven and commercially minded, with a bias for measurable results

Strong presentation and storytelling ability, comfortable leading client and executive-level discussions

Commercially Fluent: Understands how delivery, client success, and marketing contribute to P&L performance

Client-Centric: Obsessed with helping clients achieve measurable outcomes and growth

Strategic Operator: Balances vision with execution and can operationalize frameworks into repeatable motion

Collaborative Leader: Builds trust and drives accountability across matrixed teams

Data-Informed Storyteller: Uses insights to build compelling business narratives and revenue cases

Preferred

Experience operationalizing Account-Based Marketing (ABM) or Account Growth Programs

Experience creating and implementing Revenue Enablement frameworks or Client Health Dashboards

Familiarity with key Apply Digital service domains — commerce, experience design, data & AI, and platform engineering

Proven ability to lead through influence across global, cross-functional teams

Benefits

Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.

An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.

Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time offer (PTO); allowing ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.