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BankWest - South Dakota · 1 month ago

Student Teller

Pierre, SD, United States

Full-time

Onsite

New Grad

BankWest is a financial institution based in South Dakota, and they are seeking a Student Teller to perform customer transactions and provide service in accordance with the bank's standards. The role includes greeting customers, processing transactions, balancing teller drawers, and identifying customer needs for additional services.

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Responsibilities

Responsible to actively greet each customer, determine their specific Banking needs, provide a single point of contact for the completion of teller transactions and other service needs

Responsible for the accurate processing of all customer transactions requested through the lobby, drive-up, or telephone. Including but not limited to; deposits, withdrawals, cashier check issuance, check cashing, credit card advances, and check orders, transactions

Accountable to accurately perform individual teller drawer balancing. Provide assistance in handling night deposit and mail processing, ATM servicing and balancing

Responsible to provide customer service, perform account maintenance and problem solve; according to customer need. This may include stop payments, funds transfer, balance inquiry, and address or other information changes

Work to identify customer needs for additional Bank and Financial Service products; refer other Bank, Trust, Brokerage, and Insurance products and services to new and existing customers

Actively seek out opportunities, outside the Bank, to grow new customer relationships through referrals

Work as a team with departmental counterparts on planning and implementing assigned projects and products

Participate on various committees and project teams as deemed appropriate by management

Attend, actively participate in organization, job specific training offered, and Quality Service programs

Adhere to all applicable Policies and Procedures of BankWest organization

Community involvement is strongly encouraged

Other duties as assigned

Qualification

Customer ServiceBanking TerminologyRegulatory KnowledgeApplication Software ProficiencyInterpersonal SkillsTeam CollaborationProblem SolvingTime Management

Required

Working to complete high school education or equivalent

Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities

Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service

Strong interpersonal skills to ensure effective communication with external and/or internal customers

Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description

Knowledge of banking terminology and procedures

Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output

Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards

BankWest is a 'Sales Organization' and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate