Secure Community Network · 1 month ago
Manager, Intelligence Technology
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $150K/yr
5+ years expSecure Community Network (SCN) is a nonprofit organization dedicated to the safety and security of the Jewish community in North America. They are seeking a Manager of Intelligence Technology to oversee open source threat intelligence software platforms and ensure effective operations within the Threat Management and Information Sharing team.
Homeland SecurityNon ProfitPublic Safety
Responsibilities
Manage open source threat intelligence technology platforms, including uptime, integrations, migrations, and future projects
Manage cross-functional work between sections and divisions regarding the use of technology platforms
Draft and maintain SOPs and Protocols for intelligence technology integrations that enable daily operations, including system diagrams, configuration details, and administrative guides
Manage vendor contracts, vendor relationships, and their systems in support of uptime and system stability
Conduct deep technical due diligence on vendor solutions and integrations
Initiate, continue, and resolve technology incidents with vendors and their support teams when emergency outages or degradations of service occur
Develop and document failover plans in the event of catastrophic technology failures
Plan, review, and execute new technology integrations and projects in support of evolving operational standards and organizational needs and requirements
Work proactively to identify and vet new technologies and capabilities in support of SCN mission and objectives
Activate as part of the incident response team during high-priority and critical incidents to ensure technological systems support response operations, including outreach to vendor points of contact
Maintain positive working relationships with technology vendors and ensure solution value is constantly being measured and delivered
Engage in reporting on technology return on investment and provide data back to vendor teams in support of contract renewal conversations
Report quarterly systems performance in alignment with operational goals while recognizing, identifying, and resolving any system-impacting issues
Develop and deliver update/new feature/changes documents for users
Assist with technical project management
Coordinate relevant duties with the Information Security and Information Technology functions
Other duties as assigned
Qualification
Required
Bachelor's degree in a related field with at least five years of relevant experience in project management, customer success, or product implementation or equivalent combination of education and experience
Strong background in the administration and integration of SaaS based platforms, including specific knowledge of open source threat intelligence technology platforms (Ontic, Protecht, Everbridge, Flashpoint, Navigator, etc.)
Experience with open source intelligence analysis and extremist threat management
Working knowledge and experience with cloud-based security tools
Working knowledge of basic Microsoft O365, Azure, and AWS
Experience in platform implementation and integration, training, user support, and administration
Strong verbal and written communication skills including the ability to effectively communicate with and train end-users and key stakeholders
Demonstrated capability to design and implement scalable, best-practice solutions
Documented history of successful project completion
Adept at translating requirements into technical solutions
Responsive to end-user and stakeholder requests and questions
Benefits
Medical
Dental
Vision
Short and Long Term Disability
Life and AD&D Insurance
403(b) Retirement Plan with match
Flexible Spending Accounts for pre-tax Healthcare
Dependent Care
Commuter Benefits
Accident and Critical Illness Insurance
Norton LifeLock
Employee Assistance Program
Paid time off including Vacation
Sick Leave
Paid Holidays
Company
Secure Community Network
Secure Community Network is a nonprofit organization that provides facility assessments and physical security solutions support services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase