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L3Harris Technologies · 2 days ago

Lead, Field Engineer, Products

Nashville, TN

Full-time

Onsite

Senior Level, Lead/Staff

7+ years exp

L3Harris Technologies is a leader in the defense industry, focusing on providing end-to-end technology solutions for national security. The Lead, Field Engineer, Products acts as a field representative, supporting hardware and software installation, configuration, and testing on complex integrated network systems at critical locations. This role requires strong technical skills and customer interaction to maintain the company's reputation and achieve operational targets.

CommercialInformation TechnologyNational Security

No H1B

Security Clearance Required

U.S. Citizen Only

Hiring Manager

Kerry Moreland, Sr., CSP, PRC, CIR

Responsibilities

Act as the company's FSE at critical and highly sensitive base or remote/austere locations, including customer and supplier facilities

Support hardware and software installation, configuration and troubleshooting on complex integrated network systems

Support regular, special and integrated system test programs, including scenario-based testing, developmental testing (DT) and operational testing (OT) at company and customer locations

Act as a Subject Matter Expert (SME) representing customer requirements in L3 ForceX’s Agile/Scrum software development cycle

Prepare and conduct training and business development presentations pertinent to company products and services

Support future business development by providing ground and flight demonstration support to partner companies and potential customers

Will be on the road regularly supporting installations, training, and demos for multiple programs, products and future business ventures

Qualification

Advanced systems architectureCircuit boards knowledgeEngineering science applicationTroubleshooting system problemsAgile/Scrum methodologyTechnical training developmentTechnology industry certificationsCustomer relationship buildingIndependent operationCommunication skills

Required

Bachelor's Degree and minimum 9 years of prior relevant experience

Graduate Degree and a minimum of 7 years of prior related experience

In lieu of a degree, minimum of 13 years of prior related experience

Advanced knowledge of standard systems architecture

Advanced knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming

Advanced knowledge of the practical application of engineering science and technology. This includes applying principles, techniques and procedures to the design and production of company products

Advanced knowledge of the real-world, tactical applications of L3Harris ForceX products

Ability to troubleshoot system problems to LRU (Line Replaceable Unit)

Ability to creatively evaluate the appropriate actions and procedures to resolve operator issues

Demonstrated ability to rapidly learn, apply and communicate technical information on a variety of new software applications and hardware systems

Ability to translate customer requirements into workable development tasks

Ability to assist in the development of test cases to properly validate software features

Ability to build positive, lasting relationships with both customers and software development teams

Demonstrated ability to operate independently, proactively ensuring customer satisfaction and compliance with applicable regulations and norms

Ability to travel up to 50% (20-25% expected), often on short notice, including occasional OCONUS trips

Preferred

Holder of a Department of Defense Security Clearance (or ability to obtain one) required

Holder of a FAA Class III or higher Flight Medical clearance (or the ability to pass one) required

Two (2) or more years of experience troubleshooting technical and/or software products required

One to three (1-3) years of full-time experience directly related to developing education and training programs for technical and/or software products strongly preferred

Appropriate technology industry certifications such as CompTIA's A+/Network+/Security+/Server+, Cisco CCNA/CCDA, Microsoft MTA/MCSA, etc. strongly preferred

Experience as a Department of Defense Instructor/Evaluator strongly preferred