State Credit Union ยท 1 month ago
Bilingual (English/Spanish) Customer Service Representative
Columbia, SC
Full-time
Hybrid
New Grad, Entry LevelState Credit Union is seeking a Full Time Bilingual (English/Spanish) Customer Service Representative in Columbia, South Carolina. The role involves assisting members with inquiries and transactions in both languages, ensuring clarity and delivering personalized service while fostering customer loyalty.
Financial ServicesVenture Capital
Responsibilities
Assisting members with their inquiries and transactions in both English and Spanish, ensuring clarity and understanding in every interaction
Addressing member needs efficiently, whether that involves account inquiries, or resolving issues
Engaging with members over the phone, delivering personalized service while maintaining a positive and professional demeanor
Collaborating with team members to enhance service delivery and uphold our standards of excellence
Regularly updating knowledge of our products and services to provide accurate information and recommendations
Nurturing relationships and fostering customer loyalty, contributing to a member-focused experience
Qualification
Required
Strong verbal and written communication skills in both Spanish and English
Active listening skills
High level of empathy
Problem-solving abilities
Professional demeanor
Adaptability to a dynamic environment
Time management skills
Organizational skills
Benefits
Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
401K with employer matching contributions
Tuition Reimbursement
Federal Reserve Banks Holiday Schedule
And more!
Company
State Credit Union
Founded in 1952, State Credit Union operates solely for the benefit of its members.
Founded in 1952
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jarad Fields
Chief Technology Officer
Dara Carrico, CPA, CMA
CFO
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