Snowflake · 2 days ago
Senior Technical Program Manager
California, United States
Full-time
Hybrid
Senior Level
$194K/yr - $254K/yr
7+ years expSnowflake is about empowering enterprises to achieve their full potential. The Senior Technical Program Manager will own Snowflake’s Landing Zone Accelerator and Proactive Health Check best practices, collaborating closely with various teams to ensure customers adopt secure and scalable environments.
AnalyticsArtificial Intelligence (AI)Cloud Data ServicesData ManagementEnterprise SoftwareSoftware
Responsibilities
Act as the primary owner of all Landing Zone Accelerator (LZA) and Proactive Health Check (PHC) best practices
Work closely with global CX teams to build, validate, and evolve LZA and PHC best practices
Lead working groups with CX to gather field insights, identify gaps, and ensure the frameworks address commonly observed customer challenges
Translate CX learnings—such as environment pitfalls, scaling issues, and misconfigurations—into clear, actionable best-practice recommendations
Ensure CX teams are enabled with standardized guidance, reusable assets, and repeatable methodologies
Ensure that best practices reflect real-world customer patterns, validated guidance from Solution Engineering, and Snowflake’s evolving product capabilities
Act as a bridge between SE, CXE, Professional Services and Product to maintain alignment on best practices and ensure consistent messaging across teams
Maintain a data-driven insight loop with CX leadership to ensure best practices stay current, relevant, and impactful
Define, document, and continuously refine the architectural and operational standards that customers should follow when adopting Snowflake
Create and maintain the Well-Architected Framework used for PHC to evaluate customer architectures, security posture, governance, performance, and cost optimization
Ensure LZA provides a clear blueprint for customers to deploy secure, scalable Snowflake environments following Snowflake-recommended architectures
Maintain structure and templates for the content being created by the CX team, help to keep the content up to date with meetings and maintain governance of the existing content
Partner with PMs to validate requirement feasibility, provide technical context, and help prioritize enhancements based on customer impact
Align best practices with the product roadmap and ensure future features integrate cleanly into LZA and PHC roadmaps
Monitor customer adoption, usage patterns, and recurring issues to identify areas where best practices should evolve
Responsible for building and maintaining strong relationships within CX as well as with cross functional teams including Product to identify and drive Product Best Practices
Partner with CX to develop best practices that will improve customer’s experience
Monitor post-launch impact to assess effectiveness of the best practices and satisfaction of the onboarding experience
Apply knowledge of CX, data analytics,and processes and systems to support overall customer experience
Qualification
Required
Minimum of a bachelor's degree in computer science or business or equivalent work experience
7+ years of direct customer support and/or release readiness experience preferably in SaaS, PaaS, and IaaS environments
7+ years experience in technical program management and project management
Able to own and drive key projects to completion and deliver business outcomes
Outstanding problem-solver, negotiator, diversity advocate, and relationship-builder
Strong technical background; able to grasp and convey highly technical subject matter
Excellent presentation and communications skills, both written and verbal, in a global environment
Excellent time management skills with the ability to coordinate and prioritize effectively
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both clients and internal teams alike, continuously striving for mutually-beneficial solutions
Understanding of Data Cloud fundamentals and concepts
Excellent team player, able to work with virtual and global cross-functional teams
Able to work in a dynamic, ever changing environment with a sense of urgency
Benefits
Medical, dental, vision, life, and disability insurance
401(k) retirement plan
Flexible spending & health savings account
At least 12 paid holidays
Paid time off
Parental leave
Employee assistance program
Other company benefits
Company
Snowflake
Snowflake is a cloud data platform that provides a data warehouse as a service designed for the cloud.
5001-10000 employees
H1B Sponsorship
Snowflake has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (428)
2024 (281)
2023 (154)
2022 (182)
2021 (113)
2020 (98)
Funding
Current Stage
Public CompanyTotal Funding
$2.03BKey Investors
Sequoia CapitalICONIQ GrowthAltimeter Capital
2022-04-19Post Ipo Equity· $621.46M
2020-09-16IPO
2020-02-07Series G· $479M
Leadership Team
Sridhar Ramaswamy
Chief Executive Officer
Benoit Dageville
Snowflake Co-founder, President of Product
Recent News
2026-01-06
2026-01-06
2026-01-03
Company data provided by crunchbase