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INNIO Group · 1 week ago

Account Manager - Client Solutions

Houston, TX

Full-time

Onsite

Senior Level

5+ years exp

INNIO Group is a leader in providing sustainable energy solutions through innovative technology. The Account Manager - Client Solutions is responsible for overseeing aftermarket service contracts, ensuring compliance, timely billing, and acting as the primary contact for customer escalations.

EnergyManufacturingOil and Gas

Responsibilities

Ensure compliance with CSA and MSA contractual obligations throughout the entire contract lifecycle

Act as the primary point of contact for contract execution, supporting customers and resolving escalations professionally

Collaborate with the Service Staff Manager on commercial issues and territory performance through regular meetings

Demonstrate proactive ownership of assigned commercial area, including revenue, contribution margin, and cash metrics

Execute timely billing processes (within five days) and manage escalated receivables collection in coordination with HQ Cash Collection

Coordinate with Service Analyst and Ops Finance for financial projections, revenue recognition, and cost control

Oversee complex service jobs from proposal through completion, ensuring alignment with P&L targets and contractual terms

Plan and liaise with internal teams (planners, plant, field service managers) and customers to schedule maintenance and ensure compliance

Deliver monthly and quarterly KPIs and support Voice of the Customer initiatives to enhance satisfaction

Partner with the Commercial team on offering decisions and revenue opportunities

Act as escalation point for aftermarket issues, including non-standard service concerns

Perform other related duties as assigned to assist with successful operations and business continuity

Qualification

Customer service experienceAccount management experienceP&L managementAdvanced Microsoft OfficeEnergy industry experienceAnalytical skillsNegotiation skillsOrganizational skillsCommunication skillsProblem-solving skills

Required

Bachelor's degree in Business Administration or related field

Minimum of five (5) years experience in a high-level customer service or account management role within operations, directly supporting customers

Demonstrated experience in the energy, power generation, industrial equipment, or similar industry

Experience in client solutions, including cost and revenue tracking and reporting

Experience ensuring alignment with P&L (Profit & Loss) objectives and adherence to contractual terms

Advanced Microsoft Office skills (Excel: VLOOKUP, IF formulas, pivot tables, Power Pivot; Word; PowerPoint; Outlook)

Experience with business database software and data management

Understanding of service contract terms, financial planning, and compliance requirements

Strong analytical skills for revenue forecasting, cost control, and KPI tracking

Strong business acumen skills to drive decisions, manage contracts, and achieve P&L targets while ensuring compliance with contractual terms

Ability to resolve escalated customer issues with patience and professionalism, applying strong negotiation skills to maintain positive relationships and high satisfaction levels

Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment

Ability to communicate clearly and effectively with internal teams and external customers

Analytical and problem-solving skills to identify contract execution challenges, resolve customer escalations, and implement process improvements that ensure compliance and operational efficiency

Ability to work independently and collaboratively as part of a team, including effective coordination with cross-functional teams

Ability to work in office settings, including prolonged periods of sitting, computer use, and navigating workshop areas

Must have clear vision for reading and screen work, effective verbal communication, and hearing ability for in-person and phone interactions