AAA-The Auto Club Group ยท 6 hours ago
General Service Technician
Cary, NC
Full-time
Onsite
Mid, Senior Level
2+ years expAAA The Auto Club Group is a leading provider of automotive services with a strong commitment to customer satisfaction. They are seeking a General Service Technician to manage operational, budgetary, and financial responsibilities at their Car Care location while leading and coaching employees to enhance performance and customer service. The role involves overseeing staff, managing customer interactions, and ensuring compliance with safety guidelines.
Insurance
Responsibilities
Lead and assist in the customer service and sales process including but not limited to: customer service, sales, writing and updating repair orders, digital vehicle inspections
Review financial and sales performance reports and profit/loss statements; implement actionable solutions in order to obtain performance results within key performance indicators
Monitor and maintain company inventory standards
Optimize staff performance by providing continuous training, coaching, feedback and recognition
Lead employees to meet expectations of productivity, quality, and customer service standards
Weekly coaching and documentation on key metrics to increase and/or maintain location expectations in employee productivity, volume, revenue, gross profit, and net income
Prepare staff schedules for adequate coverage to meet member/customer service and repair needs
Partner with Area/Regional Manager to recruit, interview, select and hire appropriate number of staff to meet business needs
Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions and termination decisions are handled and communicated correctly
Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions and resolve to assist members/customers
Actively looks for member/customer needs across all business lines; introduces members to other departments
Champions safety and ensures Car Care branch is within compliance of established safety guidelines
Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement
Supervises all Car Care / Car Care Plus team members
Responsible for the overall success of the business regarding but not limited to: customer satisfaction, team member satisfaction, team member productivity, maintain/grow volume, revenue results, gross profit expectations, net income expectations
Qualification
Required
Have a High School diploma, GED or Technical school certification
Possess a valid driver's license
2 or more years of experience working with auto / truck systems and technical resources that included supervisory / management and project management
Demonstrates a results focused bias for action
Analyzes financial information to evaluate strategic opportunities and options
Manages effective teams and partnerships
Works well with individuals and groups to achieve common goals
Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind
Keenness and quickness in understanding business risks and opportunities
Achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts
Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations
Preferred
Bachelor's degree
Benefits
Excellent medical, dental, vision and prescription
Free AAA membership
Free uniforms and shoes
Up to 3 weeks of vacation in your first year
11 paid holidays
We offer profit sharing, and 401k with matching contributions.
Automatic 4% 401K employer contribution
Additional 401K match of 50% up to 6% contribution
Monthly incentive opportunity: gross-profit based
Annual incentive opportunity
Certification bonus opportunity
We are committed to work-life balance
Closed Sundays
Shorter workdays than competitors (we close at 6pm)
Weekdays, hours are 7:30am-6pm
Saturday, hours are 8am to 4pm
Closed major holidays
Company
AAA-The Auto Club Group
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Richardson Jr
President and CEO
Peggy Gartin, CFA
SVP | Chief Investment Officer
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