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Prosperity Bank · 4 weeks ago

Floater Teller (Full Time) - OKC, Northwest

Oklahoma City, OK, US

Full-time

Onsite

Entry Level

1+ years exp

Prosperity Bank is seeking a Floater Teller to perform a variety of financial services at multiple locations. The role involves handling teller functions, providing customer service, and maintaining professional relationships with clients.

BankingFinancial Services

Responsibilities

Responsible for performing a broad variety of financial services as needed at multiple locations including teller functions, (deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances), Customer Service functions (opening and closing accounts, renewing certificate accounts, and assisting customers with bookkeeping and checking account problems, answer customer questions regarding Bank services provided and performs a variety of account maintenance), and Customer Advocate functions (courteously and promptly resolves customer questions or problems, assists customers with all telephone inquiries regarding bank accounts and bank services, completes appropriate documentation to complete customer transactions)

Cross sells services as required. Responsible for providing excellent customer service and maintaining strong professional relationships

Assumes responsibility for the effective and professional performance of financial service functions

Presents and explains Bank services and products to clients and assists in meeting their financial needs including the following: opening, closing and maintaining all checking, savings, time deposits, IRA’s, safe deposit boxes and savings bonds

Answers questions and solves problems for clients by listening to problems, collecting data, securing answers

Assists clients with disputes involving Bank online, Master Money, ATM services or deposit accounts

Tele-consulting

Meets goals set on scorecard

Assumes responsibility for the efficient, effective, and accurate performance of Teller functions

Represents the Bank in a courteous and professional manner

Receives deposits in person or by mail

Receives loan payments in person or by mail. Properly computes interest

Processes cash advances, travelers’ checks, cashiers’ checks, money orders, government bonds, and similar transactions

Disburses cash or check withdrawals in person, by telephone, or by mail

Processes transfers

Opens and closes computer terminal accounts daily. Processes assigned cash and transactions and balances at end of day

Receives and processes payroll deduction starts, stops, and increases

Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly

Has no more than one proof error within a 30-day period

Follows Teller procedures consistently

Assumes responsibility for the effective and professional performance of financial service functions in the Call Center. (Lubbock Division only)

Assists customer with all inquiries involving checking, savings, certificates of deposit, IRA, loan, business, and trust accounts

Performs file maintenance and account changes as needed

Assist customers with Bank on Call, Bank online, and Debit/Tillie card services

Performs research needed to resolve customer account issues

Maintains files for each customer assisted

Researches and resolves problems with customer accounts

Meets goals set on scorecard

Other duties include working with wire transfers, interest rate inquiries, safe deposit boxes, error resolution, deceased customers, lost or stolen account related items or information and forged or fraudulent activity, and teller services

Assumes responsibility for establishing and maintaining effective, professional business relations with customers

Ensures that customers' requests and questions are promptly resolved

Operates online teller terminal. Provides in person, by telephone, or by mail, information that customers may authorize concerning their account status

Receives and processes new customer accounts and changes to existing accounts

Receives and processes changes of name, addresses, and other account information as needed

Maintains privacy of customer account information

Ensures that the Bank's quality reputation is maintained and projected

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management

Assists area personnel as required

Keeps supervisor informed of area activities and significant problems

Completes required reports and records accurately and promptly

Attends meetings and training classes that may be held on weekday, evenings, and/or Saturdays

Assumes responsibility for related duties as required or assigned

Actively and professionally cross sells Bank services

Performs related clerical duties as needed

Ensures that work area is clean, secure, and well maintained

Performs research and NSF duties as needed

Qualification

Cash handlingCustomer serviceBank operations knowledgeMath skillsTyping skillsCommunication skillsProfessional appearanceRisk management skillDual controlProduct knowledge

Required

High school graduate or equivalent

At least one year of related experience/cash handling required

Good communication skills

Professional appearance, dress, and attitude

Good math skills

Good typing skills

Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone