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General Dynamics Information Technology · 20 hours ago

Mid-Level Tier III Administrator

Chantilly, VA

Full-time

Hybrid

Mid, Senior Level

$110K/yr - $150K/yr

6+ years exp

General Dynamics Information Technology (GDIT) is seeking a Mid-Level Tier III Administrator to support the Defense Information Systems Agency (DISA) Global Video Services (GVS) business area. The role involves providing technical support for the integration of video services, troubleshooting, maintaining operational processes, and enhancing customer satisfaction by resolving incoming tickets.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Troubleshoot, maintain operational processes, and enhance customer satisfaction by resolving incoming tickets

Handle incident response, working directly with users and coordinating with other teams to diagnose and resolve technical issues

Review incident databases, developing and maintaining routine operational metrics reporting, and providing detailed helpdesk metrics

Qualification

M365 TeamsDoD Cloud EnvironmentsCompTIA Security+Technical DocumentationCollaboration

Required

Bachelor's Degree in Computer Science or related field

Active Secret security clearance

CompTIA Security+ or similar for IAT Level II DoD 8570 certification

6 + years of related experience

Expertise in developing, maintaining and contributing to technical and process documentation

Experience with M365 Teams

Experience with administering and troubleshooting systems deployed in DoD Cloud Environments (IL4/IL5/IL6), including MS Office 365, and classified and unclassified networks

Ability to thrive in a highly collaborative, fast-paced, growth-focused environment

Benefits

Comprehensive benefits and wellness packages

401K with company match

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

Vision plan

Full flex work weeks

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees