Smilow Cancer Hospital · 1 month ago
Business Associate- Evenings (Every Other Weekend)
New Haven, CT
Full-time
Onsite
Entry, Mid Level
2+ years expSmilow Cancer Hospital is committed to integrity, patient-centered care, respect, accountability, and compassion. The Business Associate performs a wide range of secretarial and data entry duties to support the patient care unit, ensuring exemplary customer service and collaboration within a diverse environment.
Hospital & Health Care
Responsibilities
Service Excellence - Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge
Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, pleasant and professional manner at all times, including while using the intercom
Collaboration and Teamwork - Assures that information is communicated in a timely, sensitive and effective way; follows through on responses as appropriate
Demonstrates sensitivity to the varying needs and communication styles of our culturally diverse patients, families and staff
Technical Expertise - Proficient skill on all computer applications and telecommunication systems. Maintains all medical records and other materials related to medical status and patient care. Observes strict confidentiality within HIPAA regulations
Receives, distributes, processes, files and maintains all patients' medical records and other documents relating to medical status and patient care maintaining strict confidentiality at all times
Positive Impact on Practice/Problem Solving - Exhibits behaviors demonstrating responsibility for creating a positive work environment. Recommend reasonable solutions to address problems
Ensure environment is always regulatory ready, regulatory compliant, including maintaining a clean and organized work area
If working in the Observation Associate role through the Centralized Staffing department:
Ensures the patient's safety and dignity during assigned shift
Qualification
Required
Minimum High School Diploma or equivalent GED is required
Two (2) to Three (3) years administrative clerical experience preferably in a patient care environment
Prior computer usage strongly preferred
Possess the ability to maintain composure in stressful situations
Demonstrate a caring, positive attitude towards patients and families
Excellent communications, interpersonal, and organizational skills
Ability to read computer screens, forms and other documents and follow written and oral instructions
Ability to write clearly and legibly
Ability to make mathematical computations
Competent in keyboarding skills
Ability to work in a fast-paced, changing environment
Ability to respond to unpredictable, changing situations and needs (including clinical crises on the unit and otherwise stressful situations and interactions) with sound judgment and excellent customer relations skills
Ability to lift a minimum of 40 pounds
Consistent use of body mechanics
Work involves sitting in a chair for long periods of time, stands and walks through department or facility as required
Company
Smilow Cancer Hospital
At Smilow Cancer Hospital at Yale New Haven, hundreds of specialists are changing the face of cancer treatment.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeremy Kortmansky
Associate CMO for Network Medical Services, Chief Network Officer
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