Washington Health Benefit Exchange ยท 1 month ago
IT Vendor Manager
Olympia, WA, US
Full-time
Hybrid
Senior Level
$114K/yr - $124K/yr
5+ years expWashington Health Benefit Exchange is dedicated to improving health insurance accessibility for Washington residents through innovative solutions. The IT Vendor Manager is responsible for overseeing IT vendors, ensuring compliance with service level agreements, and managing complex IT contracts to foster effective vendor relationships and operational excellence.
Health CareInsurance
Responsibilities
Serve as Vendor Manager for the SI contract; lead strategic, creative, and logistical development, implementation, management of the SI contracts
Act as primary contact with SI vendor; facilitate regular communication to ensure KPIs and SLAs are met
Oversee SI vendor performance: monitoring, feedback, resource planning, staffing, and adherence to contractual obligations
Coordinate projected costs, monitor expenses, review and approve SI invoices
Ensure SI reports and deliverables are submitted by Vendor and reviewed and approved by WAHBE in a timely manner
Ensure successful SI implementation and deliverables by working closely with technical teams and SMEs
Represent IT in cross-agency/enterprise-level technology workgroups
Advise Delivery Management, Tech-Ops, IT Leadership, Deputy CIO, and CIO on SI services, providing information and recommendations for decision-making
Keep current on industry trends and emerging technologies; evaluate changes for impact on SI strategies
In collaboration with other IT Leaders provide oversight and supervision for SI project management/support staff
Build and maintain vendor relationships to achieve seamless SI and operational excellence
Ensure effective, customer-centric business processes for optimal SI performance and user experience
Oversee escalation and resolution of SI security/compliance issues; coordinate with vendors for remediation
Establish collaborative relationships with key stakeholders (insurance carriers, regulatory agencies, state tech leaders)
Develop and enforce IT vendor management policies, standards, and processes
Manage and oversee the IT vendor lifecycle after procurement, including monitoring performance, ensuring compliance, coordinating amendments, and facilitating execution of agreed terms
Manage vendor performance against SLAs and KPIs; implement corrective actions
Identify, assess, and mitigate vendor-related risks (financial, operational, cybersecurity)
Supervise and manage IT Licensing and Support Specialist; provide leadership and direction
Collaborate and strategize with the Contracts and Procurement team to meet upcoming Business Needs
Collaborate with procurement and legal teams during vendor onboarding and selection
Maintain vendor scorecards, dashboards, and performance reports for leadership
Ensure compliance with policies, ethics, and conflict-of-interest rules
Collaborate with IT, procurement, finance, legal, and business units to align vendor contracts with organizational goals
Review and approve vendor invoices to ensure timely payment and budget compliance
Manage vendor relationship governance; lead regular vendor review meetings
Apply project management, best practices, and operational principles to vendor-related initiatives
Review budget allotments and expenditures for vendor-related activities
Prepare for audits and provide documentation as required by WAHBE and state/federal requirements
Represent IT vendor management in cross-departmental and external meetings
Other duties as assigned
Qualification
Required
5+ years of experience in IT vendor management, SI, or tech outsourcing, strategic leadership and performance oversight
2 or more years experience in supervisory roles. Strong Leadership; team management; coaching
Strong vendor relationship management; KPI/SLA oversight; communication skills
Strong performance management; resource planning; contract compliance; knowledge to include appropriate KPIs; strong relationship and stakeholder management skills
Has financial acumen; budget management; invoice approval knowledge
Strong project management; attention to detail; reporting abilities
Experience with cross-functional collaboration; technical understanding
Strong stakeholder engagement; leadership; collaboration
Strong analytical skills; strategic advising; communication
Industry technical and market awareness; technology evaluation skills
Strong team leadership; supervision; staffing skills
Relationship management; influencing skills
Process improvement; customer focus
Familiarity with MARS-e (Arc-Ampe) or IRS 1075. Experience with security/compliance management; issue resolution
Familiarity with ITIL, COBIT, or similar frameworks. Strong understanding of contract law basics; negotiation; lifecycle management
Strong demonstrated experience with performance management; data analysis; reporting
Strong with risk management; compliance; problem-solving
Experience with cross-functional collaboration; procurement knowledge
Knowledgeable with data analytics; reporting tools; attention to detail
Regulatory knowledge; ethics; confidentiality
Strong financial acumen; contract compliance
Skilled with relationship management; communication; negotiation
Skilled with budget management; financial oversight
Experience with audit readiness; documentation required
Preferred
Strong cross-functional collaboration; business acumens
Demonstrates advanced proficiency in utilizing the designated contract management database system to accurately maintain, update, retrieve records and documentation
Background in project management; prioritization; scheduling
Demonstrates strong skills in representing IT Vendor Management effectively and ensuring alignment on business objectives and fostering collaborative partnership; external stakeholder management
Adaptability; organizational awareness
Company
Washington Health Benefit Exchange
Washington Health Benefit Exchange is an online marketplace that will help to find, compare and enroll health and dental insurance coverage.
51-200 employees
H1B Sponsorship
Washington Health Benefit Exchange has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (8)
2023 (2)
2022 (3)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Ingrid Ulrey
Chief Executive Officer
David Sorrell
Chief Information Officer
Recent News
2025-11-24
Company data provided by crunchbase