Community Phone · 1 month ago
Sales Performance Lead
United States
Full-time
Remote
Mid, Senior Level
$1,800/mo - $2,000/moCommunity Phone is building the best phone for communities in America, and they are seeking a Sales Performance Lead to ensure their sales floor is sharp and continuously improving. The role involves coaching sales representatives, diagnosing performance gaps, owning the performance pipeline, and driving a customer-first culture.
Information TechnologyTelecommunications
Responsibilities
Run structured 1:1s and small-group coaching focused on close rate, deal velocity, and conversation quality
Listen to calls and review deal outcomes to spot the exact behaviors that are costing us sales
Build clear, measurable improvement plans and track each rep’s progress weekly
Break down performance across the funnel — lead → connect → qualify → close → onboard -and pinpoint where each rep is leaking
Separate effort problems (low activity, slow follow-up) from skill problems (weak framing, poor discovery, bad closing)
Recommend specific interventions or exits based on numbers
Own the improvement lifecycle for low performers: diagnosis → coaching → PIP → replacement
Maintain a living roster that tags every rep as improving, stable, or at risk — and why
Ensure PIPs are data-driven, time-bound, and reviewed weekly with your manager
Support leadership in maintaining a healthy high-velocity environment while steadily raising the team average
Help create a culture where reps feel coached, challenged, and valued — not coddled or ignored
Champion and reinforce a customer-first approach on every call
Minimize voluntary attrition by making top performers feel seen and low performers feel supported and held to a standard
Be the feedback loop from the floor back to leadership — telling us what’s working, what’s breaking, and what needs to be rolled back
Qualification
Required
Turn data into insight, insight into action, and action into measurable lift
Know the difference between a rep who needs coaching and a rep who needs replacing
Run structured 1:1s and small-group coaching focused on close rate, deal velocity, and conversation quality
Listen to calls and review deal outcomes to spot the exact behaviors that are costing us sales
Build clear, measurable improvement plans and track each rep's progress weekly
Break down performance across the funnel — lead → connect → qualify → close → onboard
Separate effort problems (low activity, slow follow-up) from skill problems (weak framing, poor discovery, bad closing)
Recommend specific interventions or exits based on numbers
Own the improvement lifecycle for low performers: diagnosis → coaching → PIP → replacement
Maintain a living roster that tags every rep as improving, stable, or at risk — and why
Ensure PIPs are data-driven, time-bound, and reviewed weekly with your manager
Support leadership in maintaining a healthy high-velocity environment while steadily raising the team average
Help create a culture where reps feel coached, challenged, and valued
Champion and reinforce a customer-first approach on every call
Minimize voluntary attrition by making top performers feel seen and low performers feel supported and held to a standard
Be the feedback loop from the floor back to leadership — telling us what's working, what's breaking, and what needs to be rolled back
Work with your manager to define what 'good' looks like, build scorecards, and keep everyone honest to the numbers
Move reps from 'struggling' to 'crushing it' through targeted coaching, not generic advice
Be comfortable in metrics, trends, and root-cause analysis
Preferred
SQL is a strong plus — or a strong desire to learn it quickly
Love high-velocity, inbound sales environments
Are just as comfortable in a coaching session as you are in a dashboard
Can say hard things kindly, and hold the line when standards slip
Benefits
Performance bonus: Ability to earn an additional USD $1,333 per month in bonuses tied to clear, data-driven performance goals.
Company
Community Phone
Community Phone provides easy-to-use, dependable landline phone service for households and businesses.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.15MKey Investors
Bossa InvestY Combinator
2023-11-01Series Unknown
2021-11-01Seed
2021-04-01Seed
Leadership Team
James Graham
Founder and CEO
Company data provided by crunchbase