Carrington Holding Company, LLC · 2 days ago
Analyst, Application Support, Senior
United States
Full-time
Remote
Senior Level
$140K/yr - $150K/yr
5+ years expCarrington Holding Company, LLC is a holding company involved in asset management and real estate services. The Analyst, Application Support, Senior is responsible for ensuring the stability and performance of key business applications, providing advanced technical support, and collaborating with various teams to optimize workflows and enhance application efficiency.
Financial ServicesReal Estate
Responsibilities
Provide advanced technical and functional support for enterprise applications, ensuring high availability and performance
Troubleshoot and resolve complex incidents, service requests, and system issues in a timely manner
Perform root cause analysis and implement long-term solutions to prevent recurring problems
Collaborate with business users, developers, infrastructure teams, and vendors to address application-related issues and enhancements
Monitor application performance, perform regular health checks, and ensure compliance with service-level agreements (SLAs)
Document support procedures, configurations, and troubleshooting steps for knowledge sharing and process consistency
Participate in application upgrades, patches, testing, and deployment activities
Identify and drive opportunities for process improvement, automation, and operational efficiency
Support change management, incident management, and release management activities in alignment with ITIL best practices
Technical Expertise: Deep understanding of enterprise application architecture, integrations, databases, and APIs
Analytical Skills: Strong ability to analyze complex issues, identify root causes, and develop effective solutions
Problem-Solving: Proven capability to troubleshoot application and system performance issues under pressure
Business Acumen: Understanding of business processes, workflows, and how applications support organizational objectives
Communication: Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences
Collaboration: Strong teamwork and interpersonal skills for working effectively with business users, developers, and vendors
Process Management: Familiarity with ITIL practices, including incident, problem, and change management
Project Coordination: Ability to manage multiple priorities, meet deadlines, and contribute to system enhancement projects
Documentation: Skilled in creating and maintaining detailed technical documentation, knowledge base articles, and operational runbooks
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent combination of education and experience may be considered
Minimum of 5–7 years of experience in application support, systems analysis, or related IT roles, with at least 2 years in a senior or lead capacity
Hands-on experience with enterprise applications, system integrations, SQL or database querying, and incident management tools
Deep understanding of enterprise application architecture, integrations, databases, and APIs
Strong ability to analyze complex issues, identify root causes, and develop effective solutions
Proven capability to troubleshoot application and system performance issues under pressure
Understanding of business processes, workflows, and how applications support organizational objectives
Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences
Strong teamwork and interpersonal skills for working effectively with business users, developers, and vendors
Familiarity with ITIL practices, including incident, problem, and change management
Ability to manage multiple priorities, meet deadlines, and contribute to system enhancement projects
Skilled in creating and maintaining detailed technical documentation, knowledge base articles, and operational runbooks
Preferred
Familiarity with ITIL frameworks, cloud platforms (e.g., Azure, AWS), and automation or monitoring tools
ITIL Foundation, Microsoft Certified: Power Platform or Dynamics 365 Fundamentals, Oracle Certified Professional, or similar relevant certifications
Benefits
Comprehensive healthcare plans for you and your family.
Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Company
Carrington Holding Company, LLC
Carrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aman Marwah, MBA
Division Chief Financial Officer
Melissa Witte
VP ESCROW ADMINISTRATION
Recent News
2025-11-04
2025-11-01
2024-04-26
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