Meltwater · 1 day ago
Account Manager
Miami, FL
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $73K/yr
2+ years expMeltwater is seeking an attentive Account Manager with experience in serving SaaS customers. In this role, you will manage, renew, and drive growth for valued accounts while nurturing client relationships and maximizing their potential.
AnalyticsArtificial Intelligence (AI)Data IntegrationPublic RelationsSaaSSocial MediaSocial Media ManagementSoftware
Responsibilities
Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team
Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams
Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth
Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives
Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions
Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements
Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction
Monitor customer usage patterns to inform strategic renewal and product expansion approaches
Implement proactive sales processes to effectively counter competitive threats during renewal negotiations
Qualification
Required
A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively
A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain
Strong strategic thinking and execution capabilities, with a focus on customer retention and growth
Ability to develop effective account plans and strategies aligned with customer goals
A proactive approach to identifying and driving expansion opportunities within accounts
Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement
Results-oriented mindset with a focus on achieving growth targets and customer satisfaction
Excellent written and verbal communication skills in English - Fluent Portuguese language skills are a plus
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
The ability to legally work in the country of hire is required for this position
Benefits
Comprehensive Paid Time Off & generous paid & unpaid leave policies
401K matching, life insurance, commuter benefits, and parental leave plans
Excellent medical, dental, and vision options
Collaborative, transparent and fun loving office culture
Accelerated professional development and growth programs
Company
Meltwater
Meltwater is a social listening platform that offers businesses insights into online reputation, industry trends, and customer behavior.
1001-5000 employees
H1B Sponsorship
Meltwater has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (10)
2023 (5)
2022 (9)
2021 (7)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$300MKey Investors
VerdaneVista Equity PartnersSilicon Valley Bank
2023-12-18Private Equity· $65M
2019-03-15Private Equity· $175M
2017-02-07Debt Financing· $60M
Leadership Team
John Box
CEO
Aditya Jami
Chief Technology Officer
Recent News
2025-12-19
Company data provided by crunchbase