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Duly Health and Care · 1 month ago

Epic Healthy Planet/Compass Rose/Care Coordination Analyst II

Downers Grove, IL

Full-time

Onsite

Mid, Senior Level

$68K/yr - $102K/yr

2+ years exp

Duly Health and Care is dedicated to community engagement and social impact, and they are seeking an Epic Healthy Planet Analyst II to enhance system workflows. The role involves hands-on configuration, testing, and support for Epic modules, ensuring optimal user performance and system integrity.

Health CarePersonal HealthWellness

Responsibilities

Own and support 2-3 Epic modules and all related population health and care coordination workflows

Dedicate ~60% of time to daily operational support and quarterly system updates Dedicate

~20% to system enhancement and optimization projects

Deep engagement with: Population Health Value-Based Care / ACO REACH HEDIS, HCC/suspect conditions Roster management, risk tiering, RAF scores Medication adherence, care gaps, and SDOH Rules, navigators, documentation, decision support, Nova Notes, and upgrades

Serve as a key liaison between IT and clinical/operational stakeholders

Troubleshoot and resolve complex system issues with a logical, root-cause-driven approach

Develop and maintain clear documentation of workflows and technical functionality

Apply project management techniques to ensure clean execution of updates and upgrades

Provide on-call support as needed Mentor junior analysts and assist vendor onboarding when required

Qualification

Epic Healthy Planet CertificationEpic Compass Rose CertificationPopulation Health KnowledgeData AnalysisHealthcare Systems KnowledgeProcess ImprovementCommunication SkillsTeam Player

Required

Bachelor's degree or equivalent combination of education and hands-on experience

Epic Healthy Planet Certification required

Minimum 2 years of relevant experience; 4+ years preferred

Direct experience supporting Epic Healthy Planet and Compass Rose workflows

Familiarity with ambulatory environments and integration points

Track record of process improvement in technical systems

Healthcare background required

Focused, structured, and systems-oriented mindset

Enjoyment in data analysis and workflow refinement

Deep understanding of healthcare systems and technical tools

Natural inclination to find and implement efficient, accurate solutions

Strong communication skills with an emphasis on clarity and logic

Proven ability to prioritize, escalate, and execute with minimal direction

Team player with high standards for documentation and build precision

Preferred

Compass Rose and/or any other outpatient focused Epic certs preferred

4+ years of relevant experience preferred

Benefits

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.

Access to a mental health benefit at no cost.

Employer provided life and disability insurance.

$5,250 Tuition Reimbursement per year.

Immediate 401(k) match.

40 hours paid volunteer time off.

A culture committed to community engagement and social impact.

Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.