Fremont Bank · 4 weeks ago
LSD Customer Care Specialist I
Livermore, CA
Full-time
Onsite
Entry Level
$23/hr - $25/hr
1+ years expFremont Bank, one of the Bay Area’s most respected financial institutions, is seeking a strategic, hands-on professional to join their LSD - Call Center team. The Loan Servicing Customer Care Specialist I will assist clients with their mortgage needs, manage call volume standards, and perform various administrative tasks related to loan servicing.
Financial ServicesMortgageRetail
Responsibilities
Assist clients with their mortgage needs via phone and email, high volume call center
Maintain call volume standards and procedures in a timely manner
Verify loan documents, draft loan transactions and online technical support
Assist clients using automated online payments
Assist in the setup of customers' escrow account payments, update customer profiles
Validating Living Trusts and Power of Attorney documents
Qualification
Required
High School Diploma or equivalent work-related experience
1-year previous Call Center/Customer Service Experience (Call Center experience not required but preferred)
1-year previous banking experience preferred
Professional written and verbal communication skills
Problem solving skills
Ability to work accurately in a fast-paced environment
Maintain flexibility in schedule with business needs, proven excellent attendance
Excellent interpersonal skills and positive attitude
Experience working with a Windows-based computer environment, working knowledge of Microsoft Office
Flexible weekend and holidays work schedule required
Preferred
Prefer bilingual candidate (Spanish)
Working knowledge of MSP loan servicing system preferred
Knowledge of Call Center technology desired
Previous mortgage servicing or origination experience with a financial institution preferred
Benefits
Medical, dental, and vision insurance
Flexible Spending Accounts (FSA, Dependent Care, Health Savings)
Employee Stock Ownership Plan (ESOP)
401(k) with employer match
Performance-based bonuses or incentives
Paid holidays, vacation, and sick time
Free personal checking and savings accounts
Home loan rate discounts
Tuition reimbursement and professional development resources
On-site gym and discounted health club memberships
Employee Assistance Program (EAP)
Company
Fremont Bank
Fremont Bank is a retail and commercial bank and California mortgage lender.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
V
Vivian Yeung
Executive Vice President, Chief Digital & Technology Officer
Recent News
2024-04-08
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