YMCA of Greater Houston ยท 3 weeks ago
Member Customer Service Representative - Opening Shift Vic Coppinger
Pearland, TX
Part-time
Onsite
New Grad, Entry LevelYMCA of Greater Houston is dedicated to serving its community through various programs and services. The Member Customer Service Representative role focuses on providing excellent customer service, enrolling new members, and fostering relationships within the community.
ChildrenEducationHealth CareSocialTrainingYoung Adults
Responsibilities
Promotes and incorporates the YMCA five core values into all activities
Answers inquiries and provides information on YMCA membership and programs
Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention
Builds relationships with members; helps members connect with one another and the YMCA
Responds to and resolves members concerns
Enrolls new members and processes membership applications
Registers members and participants in classes and programs
Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships
Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures
Report suspicious and inappropriate behaviors and policy violations
Follows mandated abuse and incident reporting requirements
Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets
Attends staff meetings and trainings as required
Other duties as assigned
Qualification
Required
Minimum age of 16 years old
Certifications required within 30 days of hire: CPR/AED, and First Aid
Excellent interpersonal and problem solving skills
Ability to connect with people of diverse backgrounds
Previous customer service, sales or related experience
Basic knowledge of computers
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to resolve routine problems
Ability to maintain confidentiality
Ability to be sensitive and alert to the needs, feelings, and safety of others
The employee is regularly required to stand, walk, and talk and hear
The employee frequently is required to walk
The employee frequently is required to use hands to finger, handle, and/or feel objects, tools, and/or controls
The employee must occasionally lift and/or move up to 10 pounds
Possess adequate vision and hearing to safely monitor environment and effectively communicate with members
The noise level in the work environment is usually moderate
Company
YMCA of Greater Houston
YMCA of Greater Houston provides recreational programs and services for all ages.
Founded in 1886
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Stephen Ives
President and CEO
Dale Walters
Sr. Vice President/COO
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