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Old Second National Bank · 15 hours ago

Loan Servicing Specialist

Oakbrook Terrace, IL

Full-time

Onsite

Entry Level

$20.50/hr - $26.50/hr

2+ years exp

Old Second National Bank is a well-established financial institution that has been serving the Chicago area for over 150 years. They are seeking a Loan Servicing Specialist responsible for consumer loan maintenance, payment processing, and providing customer service to loan customers.

BankingFinanceFinancial Services

Responsibilities

Provide customer service and act as an informational resource for all external loan customers, on the telephone or via e-mail

Provide daily internal operational support for all loan related questions

Prepare consumer loan payoff letters

Book new consumer loans into core loan system

Process loan payments and or advances for existing loans

Process all file maintenance related to consumer loan servicing

Monitor expiring consumer loan insurance

Prepare collateral release of liens and/or title releases for paid loans

Monitor/track collateral and insurance documents

Ensure operational integrity through compliance with all policies, procedures and regulations

Other duties as it relates to the servicing of loans and special projects as designated by manager

Qualification

Consumer loan operationsMicrosoft OutlookMicrosoft WordMicrosoft ExcelCustomer serviceMulti-taskingPrioritizationJack Henry experienceOrganizational skillsCritical thinkingVerbal communicationWritten communication

Required

High school diploma and two or more years of consumer loan operations, or related area; or equivalent combination of education and experience

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Proficient in Microsoft Outlook, Word, Excel

Strong organizational and critical thinking skills

Strong verbal, written and communications skills

Ability to multi-task and prioritize workload