Crete Professionals Alliance · 3 days ago
IT Systems Manager, Firm Operations
United States
Full-time
Remote
Senior Level
5+ years expCrete Professionals Alliance is a rapidly growing accounting firm that empowers small to mid-market firms with innovative workforce solutions and strategic technology partnerships. They are seeking an IT Systems Manager to oversee and enhance their cloud-centric IT environment, ensuring reliable and secure systems that support partner firms across the organization.
Accounting
Responsibilities
Provide support to firm operations including service desk, endpoint management, patching, monitoring, and incident response
Ensure stable support for tax, audit, workflow, and document applications commonly used by CPA firms
Establish ITIL-aligned processes that enhance reliability, uptime, and partner-firm satisfaction
Ensure system uptime, performance, and reliability by proactively monitoring and resolving issues before they impact operations
Assist firms with life cycling technology assets and implementing industry leading solutions such as cloud-based platforms, LAN/WAN infrastructure, firewalls/VPN’s, and backup systems
Lead the planning, due diligence, and execution of IT integration playbooks, ensuring smooth technology alignment and rapid adoption of corporate standards
Assess acquired firm infrastructure, identity, and application landscapes to design structured and relevant technology roadmaps
Coordinate cross-functional projects, timelines, communications, budgets, resource allocations, and change management
Lead the configuration, optimization, and governance of Microsoft 365, Active Directory, Azure AD, Intune/Endpoint Manager, and related enterprise services
Assist firms with maintenance, configuration, and support of on-premises, hybrid, and cloud-based systems including servers, virtualization platforms, storage, identity management, and endpoint management tools
Ensure a modern, seamless end-user experience across all partner firms through standardization, automation, and proactive monitoring
Oversee identity and access management using Microsoft Entra ID, including Conditional Access, MFA, SSO integrations, identity governance, and privileged identity management
Maintain secure, scalable identity architecture that supports cross-firm collaboration and onboarding of acquired or partner entities
Manage and optimize Azure services including compute, storage, networking, virtual desktops, security services, and hybrid-cloud integrations
Design and maintain scalable infrastructure architectures aligned with best practices in availability, performance, and cost management
Oversee Azure governance, resource organization, policies, and automation frameworks for consistent standards across partner firms
Support the implementation and management of modern security platforms including Microsoft Defender XDR, Intune, and other security-related tools
Manage and mentor IT staff, promoting a culture of excellence, innovation, and continuous improvement
Ensure all systems adhere to firm, client, and industry regulatory requirements relevant to CPA and professional services
Contribute to the development of technology standards, cloud strategy, and long-term infrastructure roadmaps
Work closely with partner firms and business leaders to align technology with organizational goals and operational needs
Qualification
Required
Bachelor's degree in IT, Computer Science, or equivalent experience
5–8+ years managing enterprise IT environments with strong focus on Microsoft 365, Entra ID, and Azure
Demonstrated experience in building and maintaining reliable, scalable cloud systems
Experience supporting CPA/professional services applications and operations
Proven success leading M&A technology integration projects for high-growth platform companies
Strong communication, leadership, and project management skills
Preferred
Microsoft certifications (AZ-104, MS-102, SC-300/400, AZ-305, or equivalent)
ITIL certification and/or experience with mature ITSM processes
Experience implementing Zero Trust, cloud governance, and automation frameworks
Background in hybrid and cloud-only modernization initiatives
Company
Crete Professionals Alliance
Crete Professionals Alliance is a group of accounting and professional services firms providing consulting and business solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-04-16Pre Seed
Leadership Team
Frank Zhang
Co-Founder
Jake Sloane
Co-Founder
Recent News
Morningstar.com
2025-12-16
Company data provided by crunchbase