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Krispy Krunchy Foods · 1 month ago

Operations Support Specialist - Chain Accounts

Carmichael, CA

Full-time

Onsite

Entry Level

1+ years exp

Krispy Krunchy Foods is seeking an Operations Support Specialist to provide operational expertise and ensure compliance with brand standards. The role involves conducting store audits, training Operators, and coordinating key promotions to enhance business efficiency and profitability.

AgricultureFood and Beverage

Responsibilities

Performs ongoing, scheduled store audits to ensure business operations and practices are in compliance with agreements and brand standards. Documents and communicates areas of concern; partners with operators on the development and execution of performance improvement action plans

Provides post-opening on-the-job, onsite training and certification to Operators and their employees. Operational Support Specialists will train using the current operations guide and any other KK-provided training collateral

Coordinates the rollout of key promotions and new products/systems, including plans New Store Openings and schedules project implementation, anticipates and resolves implementation issues, ensures effective integration/coordination with other initiatives, provides training; troubleshoots problems, and ensures ongoing follow-up visits

Proactively identifies Key Performance Indicators, problem solves, and follows through to resolution. Communicates with Operators on the benefits of running a high performing operation and the value and potential return in making sound investments in the business by influencing decisions and holding the team accountable to commitments

Works cross functionally with the Launch and Sales teams to vet new locations and ensure transition from NSO launch to growth phase is optimal

Communicates with other departments at KK to provide insight and consultation on operational issues; participates in the evaluation of rollouts to ensure continuous improvement and refinement of processes

Assists Operators with quality concerns including receiving credits on mishandled or poor-quality KK products, equipment or services

Demonstrates proper food service knowledge, best sanitation practices, POS comprehension, and other related issues

Assist in set up and working trade shows

Responsible for proper understanding and following all company policies/procedures as outlined in the Company Handbook

Qualification

Multi-unit OperationsAnalytical skillsProject managementMS Office SuiteCommunication skillsProblem SolvingLeadershipTeamworkDetail-oriented

Required

High school diploma or GED

1 year experience in multi-unit Operations in preferred hospitality or retail industry

Valid driver's license with a clean driving record

Ability to travel up to 80%

Ability to travel overnight

Ability to lift 50lbs on a regular basis, stand for long periods of time, drive for long periods of time, bend, twist, and work on a ladder

Strong verbal and written communication skills

Demonstrates Krispy Krunchy Core Values

Demonstrates willingness to change direction, remain flexible based on business needs

Meets, with intent to exceed, established KPIs

Ability to build and maintain relationships with customer base

Demonstrates collaborative skills and the ability to work cross-functionally

Strong analytical, diagnostic, and root cause identification skills

Critical perspective and observation of store-level execution elements; marketing, merchandising and brand integrity

Proven prioritization, presentation, time management, project management and planning skills

Effectively cope with change, shifts gears comfortably, decides and acts without having the total picture; able to handle risk and uncertainty in a professional manner

Remain calm under pressure and act in an ethical manner at all times

Proficient in MS Office Suite, Internet applications

Self-motivated and goal-oriented with a strong personal drive for success

Inspiring personality

Effective teamwork skills

Genuinely friendly interpersonal skills

Problem Solving skills

Leadership

Having Fun

Integrity

Strategic Planning

Detail-oriented

Benefits

Medical, Dental, Vision Insurance

401(k) with company match

Wellness Program

Unlimited Paid Time Off

Ongoing Team Member Development

Company

Krispy Krunchy Foods

Krispy Krunchy Chicken® (KKC) operates over 3,500 quick-serve locations in all 48 of the contiguous United States, selling over a million pounds of chicken every week.

Founded in 1989

Alexandria, Louisiana, USA

201-500 employees