Merrimack Valley YMCA · 3 months ago
Youth and Families Program Director
Lawrence, MA, USA
Full-time
Onsite
Lead/Staff, Director/Executive
$55K/yr - $55K/yr
3+ years expMerrimack Valley YMCA is a leading nonprofit organization focused on strengthening community through youth development and social responsibility. The Youth and Families Program Director will plan, promote, and supervise youth, teen, and family programs at the Lawrence YMCA, while expanding outreach and ensuring high-quality program delivery.
FitnessHealth CareNon ProfitSports
Responsibilities
Ensuring innovative program development and high-quality program delivery at the Lawrence YMCA that is healthy, engaging, and enjoyable. Programs may include but are certainly not limited to the following as innovation is essential to success in the role: Inclusion, sports, enrichment, educational and special interest at the Lawrence branch
Expanding programs outside the facility and into community spaces (parks, schools, etc.), working collaboratively with community organizations and the Senior Director of Membership to further the Y’s mission and reach. Metrics and engagement should be documented at events
Coordinating a yearly program calendar, and leading all program promotional efforts, including working with the Marketing team, Membership Team, and Welcome Desk as needed to ensure timely program promotions, press releases, and communications to interested parties, community groups, and partners
Leading, organizing, and executing annual recurring programs and events: Including Healthy Kids Day, YBL, Welcoming Week, Splash Bash and reoccurring Family Engagement Calendar
Developing a team that delivers excellent and exceeds member expectation. This includes recruiting, hiring, and coordinating program staff, instructors, coaches, and volunteers as needed in assigned areas and ensuring they are engaged and friendly at all times. Review and evaluate staff performance annually. Recognizing and promoting member and guest service, acquisition and retention as an important responsibility of all branch staff
Maximizing space and member opportunity: planning use of space for efficiencies and effectiveness with consideration of all organizational needs; organizing activities in collaboration with other directors to maximize member and participant opportunities and satisfaction
Financial Accountability: meeting or exceeding monthly and annual program revenue goals as identified in the branch’s annual operating plans, while operating within budget
Reporting: regularly tracking and monthly reporting on fiscal health of programs; compiling and reporting on program metrics; conducting program surveys and analyzing feedback to ensure increased participant engagement and satisfaction over time; assisting with compiling initial net promoter score, and ensuring and increasing score quarterly
Good management practices, including: modeling relationship-building skills and listening first skills in all interactions; creating an inclusive environment where everyone belongs and feels welcome; assuring a safe environment with effective risk management measures employed at all times. The Youth and Family Program Director will help champion a culture of service excellence and support and advocate the mission and values of the YMCA by: being aware of and assuring compliance with state and local regulations as they relate to child protection and safety; ensuring that program standards are met and proper safety procedures are followed; being responsible for general upkeep and overall tidiness of program areas
Attendance is mandatory for all trainings and meetings required by management team. Perform any and all other functions necessary to support the smooth and efficient operation and overall success of the Y, including manager on duty and other assigned obligations
The Youth and Families Program Director is also expected to work collaboratively with the Branch leadership team, as an integral member of the management team to recruit, hire, train, and develop staff and volunteers at the Lawrence YMCA
With the Association and Branch leadership teams, on philanthropy efforts including but not limited to playing an active role in the annual campaign, recruiting campaigners, and serving where needed on planning committees to attain annual campaign goal
With the Branch leadership team, on outreach efforts which may include participation and support of community activities, thereby growing the Y’s community outreach efforts and positive community impact
With the Branch leadership team, to work collaboratively on membership, promotions, building coverage, and other day-to-day responsibilities that may be required to support essential operations and priorities
Qualification
Required
Associate's degree or minimum 3 years full-time equivalent experience in youth development, human or social services, recreation, or equivalent
Knowledge of, and previous experience with, children, families, and diverse populations
Excellent customer service skills, as well as oral and written communication skills
Proven ability to execute staff trainings and facilitate group programming
Ability to oversee programs through supervision of volunteers and staff
Effective organizational and project management skills
Proven track record of developing authentic and deepened relationships with others
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Organized, accurate record-keeper
Collaborative team player
Preferred
CPR, AED, First Aid certification preferred; must obtain within agreed upon timeframe
Company
Merrimack Valley YMCA
Merrimack Valley YMCA is a nonprofit association that offers programs that promote healthy spirit, mind, and body.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cathleen Landry
Chief Financial Officer
Claudia Soo Hoo
Chief Operating Officer
Recent News
2023-10-11
Company data provided by crunchbase