Apply on Employer Site

Booz Allen Hamilton · 2 days ago

Client Success Engineer

McLean, VA

Full-time

Hybrid

Mid, Senior Level

$87K/yr - $198K/yr

5+ years exp

Booz Allen Hamilton is a company that supports government decision-making through technology. As a Client Success Engineer, you will leverage your expertise in cloud and networking technologies to ensure clients have access to the right IT solutions and support, while also optimizing their network and cloud environments.

ConsultingCyber SecurityIT InfrastructureManagement ConsultingSecurity

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Understand customer needs and develop workflows and support structures to ensure customers have access to the right technical support and SMEs to build and operate their environments

Help customers optimize network and cloud solutions and build repeatable processes that scale with customer needs

Utilize deep knowledge of network architecture, cloud infrastructure, and various related technologies, allowing you to diagnose and resolve complex issues promptly

Collaborate efficiently with cross-functional teams, understand client needs, and deliver customized solutions that drive measurable business goals

Ensure seamless and secure operations, fostering strong, long-lasting client relationships through proactive monitoring, troubleshooting, and continuous improvement

Qualification

Cloud technologiesNetworking technologiesServiceNOW solutionsAWSAzureCI/CD pipelinesDevSecOps practicesIaC toolsPython scriptingITIL frameworkClient relationship managementProcess optimizationWorkflow designCross-functional collaboration

Required

5+ years of experience in client facing roles addressing process optimization and workflow design

5+ years of experience working with LCNC ServiceNOW solutions

5+ years of experience with core networking technologies

5+ years of experience with Cisco and F5 network appliances

5+ years of experience with AWS or Azure cloud platforms

Experience with CI/CD pipelines, DevSecOps practices, and IaC tools such as Terraform and CloudFormation

Experience scripting in Python, Bash, or PowerShell

Knowledge of ITIL process framework

Knowledge of AWS or Azure networking and security services as well as best practices and compliance frameworks

HS diploma or GED

Preferred

Experience with Backstage, KeyCloak, and Out Systems

Experience with CDK and L1/2/3 constructs

Experience with containerization, including Docker, ECS, or EKS

Experience with multi-cloud and hybrid environments

Experience with Google Cloud

Knowledge of Zero Trust architecture principles

Bachelor's degree in CS, IT, or a related field

AWS, Azure, or Google Professional-level Certification such as Solutions Architect Professional, DevOps Engineer Professional, or Security Specialty Certification

CISSP, CCSP, or CCNA Certification