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Connection · 23 hours ago

Purchasing Support Associate

Keene, NH

Full-time

Onsite

New Grad, Entry Level

$18.75/hr - $22.60/hr

Connection is a company that guides the connection between people and technology, helping customers manage their IT needs. The Purchasing Support Associate provides entry-level support to Sales and the Purchasing Teams by facilitating requests and addressing supply chain issues through various communication channels.

ComputerEnterprise SoftwareGovernmentInformation ServicesInformation TechnologyService IndustrySoftware

No H1B

Responsibilities

Assists with first-level responses to both telephone and electronic requests sent to the Purchasing Support Contact Center related to the following case topics and responsibilities, per knowledge level:

Provides price and availability on new or existing products, licenses, or service offerings

Researches and provides information on orders containing items with overdue ETAs

Facilitates “Request to Stock” inquiries for customer rollouts or “in stock” web offerings

Facilitates SKU Cancellation Requests

Requests and provides information on rejected POs and discontinued SKUs

Provides general order entry and fulfillment support to Sales Account Managers (AMs) as needed

Receives individual and group training as available to increase knowledge and productivity

Attends and participates in formal departmental meetings and row-based team discussions

Qualification

Microsoft Office SuiteJDE keying proceduresSupply chain logicCustomer-orientedAnalytical skillsJudgmentListening skillsSocial skillsNegotiation skillsDetail-orientedArticulate communicationProblem-solving skills

Required

Basic computer knowledge with the ability to operate a keyboard for data entry

Working knowledge of Microsoft Office Suite, with the ability to create a document or simple spreadsheet

Command of JDE keying procedures as well as the use of related sales tools

Familiarity with our Vendor Partners' web portals as well as our internal product availability tools

Customer-oriented, with the ability to listen to and anticipate the needs of the customer

General understanding of business philosophies and supporting procedures

General understanding of supply chain logic, processes, and the goals they support

Negotiation skills with the ability to ensure the best possible agreements and service to internal and external customers

Adaptable, with the ability to switch tasks based on shifting priorities

Analytical, with the ability to draw conclusions from data; systematic and rational

Detail-oriented, with item-by-item focus; meticulous attention to detail with the ability to proofread for accuracy

Good judgment, with the ability to formulate opinions, compare, and decide with good sense

Articulate, with the ability to express oneself clearly and professionally in written and oral communication

Good listening skills, with the ability to receive information completely and understand what is being said

Good social skills, with the ability to build professional relationships with internal Connection departments and our external Vendor and Distribution partners

Good problem-solving skills, with the ability to identify and prevent errors or delays